There’s a lot to consider when setting up a new business. It’s important for your potential customers to be able to get in touch with any queries, so focussing on your telecommunications is a good start. Here are the top 7 things to consider when setting up a new business.
1. What’s Your Number?
As you establish a new business, you want people to get in touch. Before you advertise your contact details, you need to consider what number you will use. Handing out a landline or mobile number can limit your business communication and doesn’t allow for growth. You may wish to consider a 1300 number, as used by most Australian businesses.
1300 numbers are virtual, meaning the incoming call can be directed to any landline or mobile you have it set up for. Setup is simple and can take on the role of a phone system without the additional costs. They also provide you with a professional image and nationwide credibility.
2. Mobile ‘Tweening’
Tweening allows you to be mobile and proactive in setting up your new business. Your phone setup can divert calls to your mobile or other members of the company on mobiles or landlines. This allows you to be out and about, making your business a success whilst still being able to connect with your customers.
3. Choose Your Number of Lines
How many phone lines you have comes down to necessity and affordability. The more lines you have, the more simultaneous calls you can receive, maximising all sales opportunities. If you only have one line, you can only make or receive 1 call, meaning if a second person wants to buy something from you, you can’t because your phone is engaged, and they can go through to voicemail.
4. Plan v. Outright
Whether you decide to purchase phones or phone systems on a plan or outright, there are pros and cons. If you buy them outright, there is a big initial layout cost which might not be practical when setting up a business. You will also have to fork out more to upgrade. Whereas with a plan, you commit to regular monthly payments and can upgrade to add additional features like call recording to meet your business’s needs. However, you are locked into a contract for a set time. However, those payments may be tax deductible (speak to your accountant!).
5. Multi-function Copier
When setting up a new business, you may wish to purchase or hire a copier to assist with several tasks. Multi-function copiers can assist with copying, scanning, printing and faxing. This requires a phone line to be considered when setting up your phone system.
6. Video Conferencing
You may wish to consider video conferencing like Cisco Webex as part of your telecommunications setup. This allows two or more locations to connect simultaneously through video and audio. This can be helpful if your business requires collaboration with other remote locations.
7. Security Cameras
Securing your business premises and assets is a priority for any company, and there are many ways of doing this. Security cameras are one way to deter intruders, as they want to get in and out without being seen. If your property is burgled, the footage can assist with identifying the perpetrator and potentially retrieving the stolen goods.
The beauty of connecting your solution with a solution company such as Nexgen is that all of the above will contribute towards your call discounts, reducing your overall call spend and your overall business expenses upfront.