With so many ways for customers to connect with businesses these days – email, chat, social – does anyone still pick up the phone and call? Despite the increase in online self-service, customers still prefer to speak to a live agent for support. According to Microsoft, 1 in 3 customers say the most important factor […]
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Effective business communication is essential for the success of any business. And your corporate phone system is critical to this. With cloud technology playing an increasingly larger role for businesses of all kinds, many industries are making the switch to cloud based office phone systems, and as a result achieving accelerated growth. The manufacturing industry […]
How often do you think about the business phone system you use? Most of us carry on with our day without a moment’s glance. If the phones are working, great. These days though, a phone system can do so much more, while also improving productivity and efficiency for your business, so it’s worth thinking about. […]
By Mark Sullivan You’re sitting at the table eating dinner when you receive a notification. A woman wearing a light blue top fills the screen of your phone with a video message. “Hello, this is Diane in Dr. Halpern’s office,” the woman says. “The computer saw that your blood sugar and heart rate numbers went […]
There’s no slowing down the telecommunications industry, and it’s even harder to keep up with it all when there’s so many options out there in the world of business phone systems. 2020 saw a wave of disruption come about for the telecommunications industry, as the COVID-19 pandemic steered businesses in different directions, connecting them in […]
COVID-19 has put a laser focus on how data and analytics are powerful tools for healthcare leaders to predict, prepare and respond in a proactive and coordinated manner to a global health crisis. Throughout the pandemic, data has been used to document the spread of the virus, project the curve and more. Responses and actions to […]
Cisco is synonymous with business telephony hardware and software applications, manufacturing phone system products since the 80s. Today, the same still holds true. As more businesses are switching to VoIP, Cisco is making a name for itself as a leader in the IP phones segment, helping businesses overcome their communication barriers. A Cisco small business […]
By Louis Columbus | Forbes For many professionals, their personal and professional lives have blended together thanks to the growing number of connected, IoT-capable devices including cars, home security systems, smartphones, virtual assistants and more. It’s typical to find homes with two dozen or more connected devices that are relied on for everything going on […]
When your security is compromised from within Even with the best security systems in place, the unpredictability of end users from within your network often weakens security links. Here’s a closer look at end user activities that can create breaks in your security chain, along with tips for prevention. 42% Although 42% of data breaches […]
A modern Telecomms provider Being an active and agile telecommunications provider means that Nexgen has the ability to adapt and evolve as their customers’ needs change and grow. That has never been more evident than it is today. The onset of COVID-19 meant that being an agile business allowed them to mobilise their off shore […]
The clock is ticking for ISDN as the NBN rollout continues across Australia. If your business is still running on the copper ISDN network – it’s time to make a move. As of 30 September 2019, the NBN will commence the progressive disconnection of existing copper Integrated Services Digital Network (ISDN) services. Telstra and other […]
How many times have you or someone you worked with complained about internet speeds? Whether you work alone or within a large organisation, you definitely rely on the internet for at least some part of your job. By now, you’ll probably have heard about the National Broadband Network (nbn™) and are wondering how it will […]
With greater demands on the system, and an ageing copper cable telephony system, the National Broadband Network (NBN) aims to offer fast internet services across Australia. We depend so much on the internet nowadays, for both business and personal use, and so upgrading the infrastructure means that people can enjoy faster, more reliable services. However, […]
The world has changed, and nowhere is that more evident than in our offices and places of business. New innovations in technology have allowed us to reach a much wider audience, more regularly. But some things remain the same – in order to communicate with our clients or colleagues across the country and world, we […]
The National Broadband Network (nbn™) is being rolled out across Australia to give businesses and households access to high-speed internet, a reliable business phone system, the ability to utilise cloud services, and more. Plus, even though it’s probably no more expensive than your current internet package (depending on the service you require), it delivers an array […]
The workplace is no longer somewhere you work between nine and five. Digital technology has meant we are now constantly connected to work and to each other, and that much of our work can potentially be carried out from anywhere in the world. While this has many advantages, from helping employees to network beyond their […]
Every business owner wants to find ways to make operations more efficient. However, doing so is easier said than done. In most cases, your office’s productivity hinges on your employees. Keeping them engaged and motivated is the only way to keep things ticking over in an efficient manner. At Nexgen, we regularly work with clients […]
The online world has opened us up to a whole host of things good and bad. If you are savvy it can lead to you getting great deals buying products at cheap prices and leave you feeling smug about saving some cash. If you don’t do your homework, it may mean you get stuck with […]
With today’s technological advances it has never been a better time to purchase a new phone system. You can opt for a whole host of smart features and options, but a good place to start is by choosing between a digital or analogue phone system. So how do you decide what is best for your […]
A super-fast internet connection these days is becoming increasingly essential in the home and at the place of work. Without it you risk losing communication functionality between staff and clients while potentially damaging the future of your business. With the internet being a part of everyday life, providers are continually competing with each other resulting […]
One thing you can be sure of when starting a new business, is there are bound to be steep learning curves and un-predicted bumps in the road. This is natural and if you are smart you will use these as lessons, allowing you to improve and grow. To help you push your business through these […]
Whether or not you should use a domestic phone system for your company depends on the nature of your business. There are a number of aspects which will help you determine whether a domestic or business phone system is right for you. Here are some of the factors to consider. The Cost of Setting up […]
Installing a phone system can greatly help your medical practice to handle a high volume of incoming calls. The team at Nexgen can assist in selecting and implementing a phone system that works for your business. Here are some of the ways a phone system can benefit your medical practice. HICAPS HICAPS is advantageous to […]
There’s a lot to consider when setting up a new business. It’s important for your potential customers to be able to get in touch with any queries, so focussing on your telecommunications is a good start. Here are the top 7 things to consider when setting up a new business. 1. What’s Your Number? As […]
With technology constantly evolving, it’s important in business to stay ahead of the game. The NBN is rolling out nationally bringing faster internet speeds and helping businesses run more efficiently. The NBN can open up a number of opportunities for your business, which you may consider to help make your business futureproof. Are You Ready? […]
Many businesses are moving forward and choosing telephony technology such as VoIP or SIP phone systems. These systems are enabling companies to cut down on their communication costs. Nexgen Australia is able to advise which system would suit your business. Here are some of the differences between VoIP and SIP phone systems. What Does VoIP […]
