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Office Phone Systems

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Small Business

4-9 Employees

cisco 8861

Medium Business

10-24 Employees

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Large Business

25+ Employees

Australia’s Leading Office Phone System Experts

A reliable office phone is integral to any business’ operations, no matter what your size. Having the right office phone system in place ensures you can effectively manage your calls and communication flow at all hours of the day. Whether it’s diverting to voicemail, voice to email, setting up conference calls, call accounting, call recording, virtual receptionist, music on hold, mobility or having simple call forwarding features, Nexgen can customise a solution to meet all your business needs today, and as you grow into the future.

Since those very early days when human beings first walked on the face of this earth, they have always strived to do better. The desire to excel seems to be wired into our DNA. One can almost imagine that no sooner had we learnt to walk when we then wanted to run. Yet excellence cannot exist without trustworthy, reliable communications. After all, how can people exchange thoughts and ideas purposefully without speaking clearly and efficiently? A long-standing and time-honoured tool in communications technology has been the humble phone, which has expanded into a critical element in the success or failure of businesses in recent years.

The Leaders in VoIP and Office Phone System Technology

Hence the emergence of a multitude of office telephone systems and VoIP Phones in Australia. On-site IP Phones, cloud-hosted or office phones, hybrid VoIP phone systems or IP, PABX, video conferencing, call management functionality. We cannot imagine a world without an office telephone and VoIP phone technology.

What Is The Best Kind of Office Phone System?

Deciding on the best phone system for your office can be tough. Every business is different and what works for one office might not work for another. With dozens of office phone and VoIP Phones on the market, there are a few things you need to consider.

  • What kind of office phone system do you want?
  • Are you comfortable using a Voice over Internet Protocol (VoIP) business phone systems, which runs over the internet, or do you want to stick with a reliable landline telephone service?
  • How many phone lines and extensions do you need?
  • How do you want staff to use the system? This is where having the right features counts.

Office Phone Call Management Systems

What is a call management system? Through call management, you can customise your business phone system to increase the efficiency of your workplace. More specifically, a call management system is a process of setting parameters (or conditions) for incoming phone calls. Several options can help increase efficiency when it comes to managing your inbound phone calls. These include:

Call Translation: This automatically reroutes a call from a certain number to a particular line. This could be useful if a doctor regularly deals with a pharmaceutical company, for example.
Caller Queues: This keeps the caller on the line until someone is available to take their call.
Auto-Attendant Features: as discussed above, this directs an incoming call without the need for multiple receptionists.
Call Routing Based on Date and Time: If a particular doctor is on call in the evenings or at weekends, calls at these times and on these days can be redirected to the doctor’s mobile.
Interactive Voice Response: This allows patients to communicate what they require verbally.
Fax to Email: Incoming faxes can be changed to emails and sent to multiple email addresses ensuring the message is received and can be actioned.

The Cost of Setting up an Office Phone System

If you’re starting up your business, you may wish to save on costs by using a domestic phone system. Office phone system’s generally cost more; however, it’s what you’re getting for your money that sets them apart. Research the various features of office phone systems and consider whether they would be of benefit to you. Office phone systems, however, generally offer cheaper phone line packages. This may be more suitable if you are making and receiving a higher volume of calls in the long run.

Find out how Nexgen can help you with your Business?

It’s a fast-moving world out there. The technological change being forced on businesses both from internal and external influences means that it is impossible to rest when it comes to staying ahead. To add to the pressure, with Australia’s workforce continuing to become increasingly mobile, this trend has created an unprecedented reliance on communications that work effectively all the time.

New systems or upgrades? Whatever your needs and modus operandi, Nexgen has a personalised phone system and communications solution for you. You may be after quality phone systems in Sydney packed with important features. Or you’ve decided that your customer service experience has a greater impact in serving your clients through phone systems in Brisbane. Or you’re considering getting expert service and advice regarding phone systems in Melbourne. Or indeed, all of the above.

The last thing you want to be lumbered with are business phone systems that have become outdated. Having your feet stuck in the past often leads to setbacks in sales as well as affecting employee morale. Customer service suffers, and you land up with frustrated and disgruntled clients, who may then take their business elsewhere. The implementation of leading edge business telephone systems sends a strong positive signal through a company’s workforce – it demonstrates a culture of employing maximum resources in the quest for greater overall strategic outcomes.

It’s common knowledge that a happy employee is a more productive employee. Harnessing the latest office technology from Nexgen enables you to:

  • Get your teams on side.
  • Inspire greatness.
  • Help your teams to maintain peak performance.
  • Increase your teams’ productivity and morale.
  • Improve efficiency and effectiveness.

The rapid developments in communications firepower should not be viewed with apprehension. Instead, the trick is to master such changes, and not to be overwhelmed by them. Business telephone systems specialist Nexgen Australia is ideally placed to provide you with the right balance in accessing the latest in communications technology. Office phone systems from Nexgen are at the cutting edge of helping to underpin business expectations and commitments. Not only does Nexgen provide you with better and faster connectivity, but your investment is fully maximised. Vitally too, your hubs of communication are future-proofed. Nexgen’s longstanding experience in providing advanced corporate phone systems dovetails effortlessly with the broadly acknowledged commercial philosophy: the bigger a business grows, the faster it has to move, the quicker the need to respond.

Any phone system for businesses has to perform in sync with its users’ and customers’ expectations. Because every business is different, Nexgen provides a personalised whole-of-business communications solution – whether your business is city-tied or located in a remote area. Nexgen’s expert consultants take into account your location, size, available network and ideal equipment for you to increase your team’s productivity – all whilst reducing your costs.

Having the right phone system solution offers a myriad of additional benefits:

  • NBN-ready for easy connection.
  • Effective call management systems and services.
  • Reliable connections.
  • Embedded infrastructure for additional phone lines.
  • Call accounting solutions to help monitor and optimise performance.
  • Advice, service and ongoing support.

Ever leading from the front, Nexgen has partnered with two of the best communications and technology providers in the world: NEC phone systems and Panasonic telephone systems. Both of these global giants have been around for some 100 years, having in that time produced many ground-breaking achievements in communications advancements. Their combined muscle-power enables Nexgen to tap into a huge storehouse of technological innovation for the end-user.

We all know how complicated the telecommunications landscape is, with so many products and assemblies available and a mire of specifications to trawl through. Any attempt by the uninitiated to undertake such a feat – even if in the hope of some later minor commercial benefit to a company – would be at the cost of lost working hours and mental fatigue. Nexgen removes all such distractions and uncertainties by taking the hard yakka out of deciding which corporate phone systems best suit you. So you don’t have to reinvent the wheel – and can continue focusing 100% on the primary purpose at hand: which is to improve the ability of your business to move higher up the ladder of achievement.

As any dedicated business manager will tell you: failure is not an option in any business plan. When your office phone systems fail they inevitably lead to a breakdown in communication. This creates a backlog in downstream processes as well as conveying a bad public image to your customers, and even chasing potential new clients away. After all, if your business systems are ineffective why wouldn’t your products or services be? Such a collision of undesirable elements can spell disaster in today’s business world, where more and more the new black is clients demanding service and solutions to be not only delivered on time – but yesterday.

Features you must have for your Business

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Voicemail to Email

Receive voicemail messages straight to your inbox, so you can listen to your messages anytime, anywhere on your computer or mobile device.

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Hunt Group

Distribute your incoming calls to the relevant phone line after a caller makes a choice regarding the purpose of their call.

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Auto attendant

Transfer calls via a voice menu system without the need of having a telephone operator or receptionist.

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Music on hold

Prevent your callers from hanging up the phone by keeping them engaged while waiting to speak with the person on the other line.

Calls from anywhere Flexible Solutions

Calls from anywhere Flexible Solutions

Receive all the capabilities of a full business phone desk on your mobile device, so you can take your work with you wherever you go.

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Conference Calls

Conduct virtual meetings over the phone with numerous people using high quality conference call functionality.

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Call Recording

Build a better customer experience by recording and saving your telephone conversations in a digital audio file format.

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Call Accounting

Capture all of your phone records, usage and costs using our specialised software or hardware.

One System – Countless Possibilities

When it comes to your business, we understand that you’re looking for the best of the best – whatever it takes. If you’re looking for a phone system unparalleled by any other, then the search ends here.Future proof your business and grow with us by taking advantage of our premium business phone system and competitive pricing. We offer you the tools that you need to grow your business all in one convenient place.

Upgrade Your Phone System Today

Make the switch today to explore the comprehensive range of communication solutions we offer – all for an affordable monthly rate. If you’re looking for a phone system that gives your business its best chances at success, the search ends here. Get started by contacting us via our website today!

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