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Phone Systems

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Australia’s Leading Office Phone System Experts

A reliable office phone is integral to any business’ operations, no matter what your size. Having the right office phone system in place ensures you can effectively manage your calls and communication flow at all hours of the day. Whether it’s diverting to voicemail, voice to email, setting up conference calls, call accounting, call recording, virtual receptionist, music on hold, mobility or having simple call forwarding features, Nexgen can customise a solution to meet all your business needs today, and as you grow into the future.

Since those very early days when human beings first walked on the face of this earth, they have always strived to do better. The desire to excel seems to be wired into our DNA. One can almost imagine that no sooner had we learnt to walk when we then wanted to run. Yet excellence cannot exist without trustworthy, reliable communications. After all, how can people exchange thoughts and ideas purposefully without speaking clearly and efficiently? A long-standing and time-honoured tool in communications technology has been the humble phone, which has expanded into a critical element in the success or failure of businesses in recent years.

The Leaders in VoIP and Office Phone System Technology

Hence the emergence of a multitude of office telephone systems and VoIP Phones in Australia. On-site IP Phones, cloud-hosted or office phones, hybrid VoIP phone systems or IP, PABX, video conferencing, call management functionality. We cannot imagine a world without an office telephone and VoIP phone technology.

What Is The Best Kind of Office Phone System?

Deciding on the best phone system for your office can be tough. Every business is different and what works for one office might not work for another. With dozens of office phone and VoIP Phones on the market, there are a few things you need to consider.

What kind of office phone system do you want?

Are you comfortable using a Voice over Internet Protocol (VoIP) business phone systems, which runs over the internet, or do you want to stick with a reliable landline telephone service?

How many phone lines and extensions do you need?

How do you want staff to use the system? This is where having the right features counts.

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Office Phone Call Management Systems

What is a call management system? Through call management, you can customise your business phone system to increase the efficiency of your workplace. More specifically, a call management system is a process of setting parameters (or conditions) for incoming phone calls. Several options can help increase efficiency when it comes to managing your inbound phone calls. These include.

Call Translation

This automatically reroutes a call from a certain number to a particular line.

Call Routing Based

If a particular doctor is on call in the evenings or at weekends, calls at these times and on these days can be redirected to the doctor’s mobile.

Caller Queues

This keeps the caller on the line until someone is available to take their call.

Interactive Voice Response

This allows patients to communicate what they require verbally.

Auto-Attendant

As discussed above, this directs an incoming call without the need for multiple receptionists.

Fax to Email

Incoming faxes can be changed to emails and sent to multiple email addresses ensuring the message is received and can be actioned.

The Cost of Setting up an Office Phone System

If you’re starting up your business, you may wish to save on costs by using a domestic phone system. Office phone system’s generally cost more; however, it’s what you’re getting for your money that sets them apart. Research the various features of office phone systems and consider whether they would be of benefit to you. Office phone systems, however, generally offer cheaper phone line packages. This may be more suitable if you are making and receiving a higher volume of calls in the long run.

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Constant Need For Efficiency

It’s a fast-moving world out there. The technological change being forced on businesses both from internal and external influences means that it is impossible to rest when it comes to staying ahead. To add to the pressure, with Australia’s workforce continuing to become increasingly mobile, this trend has created an unprecedented reliance on communications that work effectively all the time.

Personalised Solutions

New systems or upgrades? Whatever your needs and modus operandi, Nexgen has a personalised phone system and communications solution for you. You may be after quality phone systems in Sydney packed with important features. Or you’ve decided that your customer service experience has a greater impact in serving your clients through phone systems in Brisbane. Or you’re considering getting expert service and advice regarding phone systems in Melbourne. Or indeed, all of the above.

Pitfalls You Want To Avoid

The last thing you want to be lumbered with are business phone systems that have become outdated. Having your feet stuck in the past often leads to setbacks in sales as well as affecting employee morale. Customer service suffers, and you land up with frustrated and disgruntled clients, who may then take their business elsewhere. The implementation of leading edge business telephone systems sends a strong positive signal through a company’s workforce – it demonstrates a culture of employing maximum resources in the quest for greater overall strategic outcomes.

Better Teamwork

It’s common knowledge that a happy employee is a more productive employee. Harnessing the latest office technology from Nexgen enables you to: Get your teams on side. Inspire greatness. Help your teams to maintain peak performance. Increase your teams’ productivity and morale. Improve efficiency and effectiveness.

Mastering Changing Technology

The rapid developments in communications firepower should not be viewed with apprehension. Instead, the trick is to master such changes, and not to be overwhelmed by them. Business telephone systems specialist Nexgen Australia is ideally placed to provide you with the right balance in accessing the latest in communications technology. Office phone systems from Nexgen are at the cutting edge of helping to underpin business expectations and commitments. Not only does Nexgen provide you with better and faster connectivity, but your investment is fully maximised. Vitally too, your hubs of communication are future-proofed. Nexgen’s longstanding experience in providing advanced corporate phone systems dovetails effortlessly with the broadly acknowledged commercial philosophy: the bigger a business grows, the faster it has to move, the quicker the need to respond.

We Service You Wherever You Are

Any phone system for businesses has to perform in sync with its users’ and customers’ expectations. Because every business is different, Nexgen provides a personalised whole-of-business communications solution – whether your business is city-tied or located in a remote area. Nexgen’s expert consultants take into account your location, size, available network and ideal equipment for you to increase your team’s productivity – all whilst reducing your costs.

Benefits Of Using Nexgen Systems

Having the right phone system solution offers a myriad of additional benefits: NBN-ready for easy connection. Effective call management systems and services. Reliable connections. Embedded infrastructure for additional phone lines. Call accounting solutions to help monitor and optimise performance. Advice, service and ongoing support.

Backed By Powerful Brands

Ever leading from the front, Nexgen has partnered with two of the best communications and technology providers in the world: NEC phone systems and Panasonic telephone systems. Both of these global giants have been around for some 100 years, having in that time produced many ground-breaking achievements in communications advancements. Their combined muscle-power enables Nexgen to tap into a huge storehouse of technological innovation for the end-user.

Ease Of Innovative Solutions

We all know how complicated the telecommunications landscape is, with so many products and assemblies available and a mire of specifications to trawl through. Any attempt by the uninitiated to undertake such a feat – even if in the hope of some later minor commercial benefit to a company – would be at the cost of lost working hours and mental fatigue. Nexgen removes all such distractions and uncertainties by taking the hard yakka out of deciding which corporate phone systems best suit you. So you don’t have to reinvent the wheel – and can continue focusing 100% on the primary purpose at hand: which is to improve the ability of your business to move higher up the ladder of achievement.

Failure Is Not An Option

As any dedicated business manager will tell you: failure is not an option in any business plan. When your office phone systems fail they inevitably lead to a breakdown in communication. This creates a backlog in downstream processes as well as conveying a bad public image to your customers, and even chasing potential new clients away. After all, if your business systems are ineffective why wouldn’t your products or services be? Such a collision of undesirable elements can spell disaster in today’s business world, where more and more the new black is clients demanding service and solutions to be not only delivered on time – but yesterday.

Features you must have for your Business

Voicemail to Email

Receive voicemail messages straight to your inbox, so you can listen to your messages anytime, anywhere on your computer or mobile device.

Call anywhere

Receive all the capabilities of a full business phone desk on your mobile device, so you can take your work with you wherever you go.

Hunt Group

Distribute your incoming calls to the relevant phone line after a caller makes a choice regarding the purpose of their call.

Conference Calls

Conduct virtual meetings over the phone with numerous people using high quality conference call functionality.

Auto attendant

Transfer calls via a voice menu system without the need of having a telephone operator or receptionist.

Call Recording

Build a better customer experience by recording and saving your telephone conversations in a digital audio file format.

Music on hold

Prevent your callers from hanging up the phone by keeping them engaged while waiting to speak with the person on the other line.

Call Accounting

Capture all of your phone records, usage and costs using our specialised software or hardware.

One System – Countless Possibilities

When it comes to your business, we understand that you’re looking for the best of the best – whatever it takes. If you’re looking for a phone system unparalleled by any other, then the search ends here.Future proof your business and grow with us by taking advantage of our premium business phone system and competitive pricing. We offer you the tools that you need to grow your business all in one convenient place.

Upgrade Your Phone System Today

Make the switch today to explore the comprehensive range of communication solutions we offer – all for an affordable monthly rate. If you’re looking for a phone system that gives your business its best chances at success, the search ends here. Get started by contacting us via our website today!

Start Your Free Demo

Upgrade To The Latest Small Business Phone System Technology And Save Up To 70% Off Your Calls

Start Your Free Demo Below

Start Your Free Demo
Upgrade To The Latest Small Business Phone System Technology And Save Up To 70% Off Your Calls​

Start Your Free Demo Below

Step 1 of 3

How Many Handsets Do You Need?(Required)
It only takes a minute

Terms Of Use

Your access to the Nexgen website at https://www.nexgen.com.au is your acceptance of these Terms and Conditions and your access and use of the website is subject to these Terms and Conditions. If you do not accept these Terms and Conditions, you must refrain from using the Website. In these Terms and Conditions, capitalised words have special meanings. These special meanings are set out in the “General” section of this document.

Disclaimer of Liability – General Disclaimer

We are not liable to you or anyone else for any Loss in connection with use of this Website or a Linked Website or the failure to provide this Website.

This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers.

Disclaimer of Liability – Specific Warnings and Disclaimers

We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this Website or a Linked Website. You must take your own precautions to ensure that whatever you select for your use from this Website is free of viruses or anything else (such as worms or trojan horses) that may interfere with or damage the operations of your computer systems.

We may, from time to time, change or add to this Website (including these Terms and Conditions and privacy policy) or information, products or services without notice and your continued use of the Website will constitute acceptance of the variation. However, we do not undertake to keep this Website or these Terms and Conditions updated. We are not liable to you or anyone else if errors occur in the information on this Website or if that information is not up-to-date.

To the extent permitted by applicable law, all representations, warranties and other terms are excluded. You must ensure that your access to this Website is not illegal or prohibited by laws which apply to you or in your location.

To the extent permitted by applicable law, our liability for negligence, breach of contract or contravention of any law as a result of our failure to provide the Website, is limited to providing access to the Website.

You may not use the Website to collect or harvest Personal Information, including Internet addresses, about other users. You must comply with our Acceptable Use Policy available on the Website.

You must abide by any Terms and Conditions posted on the Website. You indemnify us from and against all actions, claims, suits, demands, liabilities, costs or expenses arising out of, or in any way connected to, the use of the Website by you.

Charges

You are responsible for the costs of all Internet access and telecommunications charges incurred when using the Website and accept that your use of the Website is your responsibility and is at your own risk entirely.

Nexgen operates secure servers to minimise the risk of unauthorised use of credit card information but unauthorised credit card use is at your risk.

Copyright

This Website, including without limitation, documents, information, programs and designs is our copyright property.

You are provided with access to it only for your personal and non-commercial use.

Other than for the purposes of and subject to the conditions prescribed under the Copyright Act 1968 (Commonwealth of Australia) and similar statutes that apply in your location, you may not, in any form or by any means:

1. adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this Website; or

2. commercialise any information, products or services obtained from any part of this Website, without our written permission.

Google Online Advertising

Nexgen use the Google AdWords Remarketing service which advertises across the internet to previous visitors to our website.

Google AdWords Remarketing displays relevant advertising content based on which sections of the Nexgen website you have visited. This is done by placing a cookie on your machine. A cookie is a small file sent to your browser from a web server to be stored on your computer. Cookies do not allow access to your computer or any data / files contained in your computer. It will not identify you in any way. Google Adwords Remarketing allow us to tailor our advertising and marketing content so it is relevant and suits your needs.

Any data collected as part of our use of Google Adwords Remarketing will be in accordance with Arrow’s privacy policy and Google’s privacy policy.

If you do not wish to be a part of our Google AdWords Remarketing, you can opt out by visiting Google Ads Preference Manager:

https://www.google.com/settings/ads

Then go to the “opt-out settings” where you can opt out of all interest based ads on Google and across the web.

Trade Marks

Intellectual Property in all materials, documents, information, data, images, logos and trade marks that we provide you or which are contained on the Website are owned or licensed to us and all rights are reserved.

Other product and company names mentioned in this Website may be the trade marks of other people or entities.

If you use any of our trade marks to refer to our activities, products or services, you must include a statement attributing that trade mark to us. You must not use any of our trade marks:

Linked Websites

This Website may contain links to Linked Websites. Those links are provided for convenience only and may not remain current or be maintained. We do not make any representation as to the accuracy or sustainability of any of the information contained on those other sites, and do not accept any responsibility or liability for the conduct or content of those other sites.

Links to those Linked Websites should not be construed as any endorsement, approval, recommendation, or preference by us of the owners or operators of the Sites, or for any information, products or services referred to on those Other Websites.

Unless stated otherwise on this Website, we have:

1. no relationship with the owners or operators of those Linked Websites; and

2. no control over or rights in those Linked Websites.

Personal Information

When transacting with you we may ask you for personal details such as your name, address and email address so that we can accurately identify who is using our services. By accessing the Website you consent to us sending you commercial electronic messages. If you do not want us to send you commercial electronic messages you may ask us not to by sending a blank email to unsubscribe@nexgen.com.au

Cookies

“Cookies” are a standard for storing small pieces of data on a web client (ie. the web browser on your computer). Any Web server (including this one) may:

1. store one or more cookies in your browser; or

2. request your browser to transmit the data to the Web server.

This Website may store cookies on your Web client in order to better serve you upon your subsequent visits to this Website.

By using cookies, Websites can track information about visitors’ usage of the site, provide customised content, or even the use of password protection. Note that some browsers can be configured to allow cookies to be accessed by servers other than the originating server.

Please note that most Web browsers can also be configured to notify the user when a cookie is received, allowing you to either accept or reject it. Please refer to the documentation and help screens for your web browser.

Security of Information

Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information or content which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.

Termination of Access

Access to this Website may be terminated at any time by us without notice. Our disclaimer will nevertheless survive any such termination.

General

In these Terms and Conditions:

1. “Intellectual Property” means any and all intellectual and industrial property rights throughout the world including but not limited to any copyright, trade mark, domain name, business name, design, patent, circuit layout, semi-conductor or other similar proprietary rights and licenses and sub-licenses of such rights (irrespective of whether or not such rights are registered, or formal or informal); trade secrets, technical or non-technical data, knowledge, information or documentation; secret or confidential operations or information; business systems, business methods or business plans (whether registered, formal, informal or otherwise); customer lists, supplier lists and other proprietary lists, names, addresses or information not generally known; techniques, diagrams, data, proofs, prints, particulars, inventions and prototypes.

2. “Linked Websites” means Websites of people other than NexGen which are hyperlinked from this Website.

3. “Loss” means any loss or damage, however caused (including through negligence) which may be directly or indirectly suffered.

4. “Personal Information” means any information from which your identity is apparent or can be reasonably ascertained as defined in the Privacy Act 1988 (Cth).

5. This “Website” means the whole or any part of the web pages located at https://www.nexgen.com.au (including the layout of this Website; individual elements of the Website design; underlying code elements of this Website; or text, sounds, graphics, animated elements or any other content of this Website).

6. “We” and “us” refer to Nexgen Australia Group Pty Ltd trading Nexgen Australiaas and “our” has a similar meaning.

These Terms and Conditions are governed by the laws in force in New South Wales, Australia and you submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia and any courts which may hear appeals from those courts in respect of any proceedings in connection with these Terms and Conditions or this Website.

Nothing contained in these Terms and Conditions derogates from Nexgen’s right to comply with law enforcement requests or requirements relating to your use of this Website or information provided to or gathered by Nexgen with respect to that use.

Nexgen Master Security License Certificate Number is 410 295 251, ID Number 108 216 452 Nexgen is a member of ASIAL.

Privacy Policy

  • 1. About this Document
    • 1.1 This document (“Privacy Policy”) sets out the policy of Nexgen Investment Group Pty Ltd Trading As Nexgen Australia – ABN 88 606 251 503 in respect of the treatment of your Personal Information or your affairs or personal particulars.
  • 2. Interaction with Telecommunications Act 1997 (Cth)
    • 2.1 Nexgen is a Carriage Service Provider and is subject to obligations set out in the Telecommunications Act 1997 (Cth)
    • 2.2 To the extent that any of your Personal Information is also information of the kind referred to section 276 of the Telecommunications Act 1997 (Cth) (in particular, information that relates to your affairs or personal particulars) Nexgen will not use or disclose that information unless permitted by the Telecommunications Act 1997 (Cth) and the Privacy Act 1988 (Cth).
  • 3. Dictionary
    • 3.1 To assist in the understanding of this Privacy Policy, the following capitalized words in this Privacy Policy have the following meanings:
      Carriage Services has the meaning given to that term in the Telecommunications Act 1997 (Cth).
      Carriage Service Provider has the meaning given to that term in the Telecommunications Act 1997 (Cth).
      Personal Information has the meaning given to that term in the Privacy Act 1988 (Cth).
      Related Body Corporate has the meaning given to that term in the Privacy Act 1988 (Cth).
      Sensitive Information has the meaning given to that term in the Privacy Act 1988 (Cth).
      and includes information as to race, political opinion, religious believes, sexual preferences and membership of a professional or trade association.
  • 4. Collection
    • 4.1 1 Nexgen will collect Personal Information from you if that Personal Information is necessary for one or more of Nexgen’s functions or activities.
    • 4.2 Personal Information is predominantly collected so that Nexgen can supply Carriage Services to you (or contact you in respect of a proposed supply of Carriage Services) and perform ancillary and incidental functions. This includes:
      • customer service;
      • complaints handling;
      • billing; and
      • promoting our special offers as well as offers from our Related Bodies Corporate, suppliers and/or affiliated third parties.
    • 4.3 Nexgen may collect Personal Information using several different methods. For example, Personal Information may be collected by Nexgen:
      • directly from you by telephone, email or by completing a form (e.g. Nexgen may be provided with Personal Information on a customer application form, during contractual negotiations, during voice verification etc.); or
      • from third parties such as our Related Bodies Corporate, credit reporting agencies or your representatives; or
      • from information in the public domain – however if it is reasonable and practicable to do so, we will only collected Personal Information about you directly from you.
    • 4.4 Nexgen will take reasonable steps to ensure that you are aware at the time of collection (if practicable):
      • that Nexgen is collecting the Personal Information and as to how to contact Nexgen (if this is not obvious to you);
      • that you may gain access to the Personal Information (see paragraph 9 below);
      • the purpose for which the Personal Information is collected (this may be referring you to this Privacy Policy); done by
      • of the organisations (or types of organisations) to which Nexgen usually discloses Personal Information (this may be done by referring you to this Privacy Policy);
      • of any law that requires the Personal Information to be collected (for example, for compliance with the laws relating to the Integrated Public Number Database); and
      • of the consequences (if any) of Nexgen not collecting the Personal Information (typically, this will be an inability to supply Carriage Services to you).
    • 4.5 If it is not practicable for Nexgen to take reasonable steps to ma e you aware of the matters set out in paragraph 4.4 at the time of collection, Nexgen will do so as soon as practicable after collection.
  • 5. Use and Disclosure
    • 5.1 Nexgen will generally only use Personal Information for the primary purpose for which it was collected (for example, Personal Information set out in a customer application form is collected for Nexgen). the primary purpose of facilitating the supply of Carriage Services by
    • 5.2 However, Nexgen may use or disclose Personal Information for a secondary purpose in the following circumstances:
      Reasonable Expectation
    • 5.3 Nexgen may use or disclose Personal Information for a secondary purpose if:
      • the secondary purpose is related to (or if the Personal Information is Information, directly related to) the primary purpose of collection; and Sensitive
      • you would reasonably expect Nexgen use or disclose the Personal Information for that purpose.
    • 5.4 For example, Nexgen considers that if you are a customer, you would reasonably expect Nexgen to disclose or use your Personal Information to:
      • its printing and mailing house to print and dispatch correspondence and communications to you or
      • notify the customer of special offers or promotions from Nexgen, its Related Bodies Corporate, suppliers and/or affiliated third parties; or
      • ask you to participate in a customer satisfaction survey; or
      • to its dealers, sub-contractors and agents to enable them to perform certain functions on behalf of Nexgen.
  • Consent
    • 5.5 5 Nexgen may use or disclose Personal Information for a secondary purpose if you provide your express consent or consent can be implied.
    • 5.6 Nexgen may seek your consent on an application form for services, during the voice contracting stage of your application or in some other way.
  • Direct Marketing
    • 5.7 Nexgen may use or disclose Personal Information for the secondary purpose of direct marketing.
    • 5.8 Unless paragraphs 5.3 to 5.6 allow Nexgen to otherwise use Personal Information for direct marketing, Nexgen will only use Personal Information for direct marketing to you if:
      • it is not Sensitive Information;
      • it is impracticable for Nexgen to seek your consent before that particular use;
      • Nexgen will not charge you for giving effect to a request by you to not receive direct marketing communications;
      • you have not made a request to Nexgen not to receive direct marketing communications;
      • in each direct marketing communication with you, Nexgen draws to your attention, or prominently displays a notice, that you may express a wish not to receive any further direct marketing communications; and
      • each written direct marketing communication by Nexgen with you sets out Nexgen’s business address and telephone number and, if the communication is made by fax, telex or other electronic means, a number or address at which Nexgen can be directly contacted electronically.
    • 5.9 To avoid doubt, Nexgen will also comply with the Spam Act 2001 (Cth) and Do Not Call Register Act 2006 (Cth) in circumstances of direct marketing to you.
  • Life, Health and Safety
    • 5.10 Nexgen may use or disclose Personal Information if Nexgen reasonably believes that it is necessary to lessen or prevent:
      • a serious and imminent threat to an individual’s life, health or safety; or
      • a serious threat to public health or public safety.
  • Unlawful Activity
    • 5.11 Nexgen may use or disclose Personal Information if Nexgen has reason to suspect that unlawful activity has been, is being, or may be engaged in. However, Nexgen’s use or disclosure will be limited to that which is a necessary part of Nexgen’s investigation into the matter or in reporting Nexgen’s concerns to relevant persons or authorities.
  • Permitted by Law
    • 5.12 Nexgen may use or disclose Personal Information if Nexgen is permitted by law to do so. For example, Nexgen may disclose your Personal Information pursuant to:
      • a law enforcement request;
      • ccourt order or subpoena; or
      • its interception obligations.
  • Disclosure to Enforcement Body
    • 5.13 Nexgen may use or disclose Personal Information if Nexgen is permitted by law to do so. For example, Nexgen may disclose your Personal Information pursuant to an enforcement body (for example, the Australian Federal Police, ASIC, ACCC, police force etc.) if Nexgen believes that it is reasonably necessary for:
      • the prevention, detection, investigation, prosecution or punishment of criminal offences, breaches of a law imposing a penalty or sanction or breaches of a prescribed law;
      • the enforcement of laws relating to the confiscation of the proceeds of crime;
      • the protection of the public revenue;
      • the prevention, detection, investigation or remedying of seriously improper conduct or prescribed conduct; or
      • the preparation for, or conduct of, proceedings before any court or tribunal, or implementation of the orders of a court or tribunal.
  • 6. Data Quality
    • 6.1 Nexgen will review, on a regular and ongoing basis, its collection and storage practices to ascertain how improvements to accuracy can be achieved.
    • 6.2 Nexgen will also take reasonable steps to make sure that the Personal Information collected, used or disclosed is accurate, complete and current.
  • 7. Data Security
    • 7.1 Nexgen will take reasonable steps to protect the Personal Information it holds from misuse and loss and from unauthorised access, modification or disclosure. It will generally do so by:
      • restricting or limiting the access to Personal Information to those of its employees, agents or contractors who have a ‘need to know’;
      • removing access from employees, agents or contractors who no longer work for or with Nexgen or no longer have a ‘need to know’;
      • reviewing and resetting passwords which provide access to Personal Information with reasonable frequency; and
      • implement enhanced security access features to prevent unauthorised access, use or disclosure.
    • 7.2 Nexgen will take reasonable steps to destroy or permanently de-identify Personal Information if it is no longer needed for any purpose for which the Personal Information may be used or disclosed.
  • 8. Openness
    • 8.1 The Nexgen website will contain a prominently displayed link to this Privacy Statement.
    • 8.2 Nexgen will refer any person to this Privacy Statement if that person requests information on Nexgen’s policy on the management of Personal Information.
    • 8.3 On request by a person, Nexgen will take reasonable steps to let the person know, in general terms, what sort of Personal Information is held and the reasons for which that Personal Information is generally collected. Nexgen will also provide information, in general terms, in respect of how Nexgen holds, uses and discloses that Personal Information.
  • 9. Access and Correction
    • 9.1 1 If Nexgen holds your Personal Information, Nexgen will provide you with access on request to that Personal Information, in particular, so that you can verify the Personal Information is accurate, complete and current. If the Personal Information is not accurate, complete or current, Nexgen will take reasonable steps to remedy the inaccurate, incomplete or outdated Personal Information.
    • 9.2 However, Nexgen will not provide you with access to the extent that:
      • providing access would pose a serious and imminent threat to the life or health of any person; or
      • providing access would have an unreasonable impact upon the privacy of any other person; or
      • the request for access is frivolous or vexatious; or
      • the Personal Information relates to existing or anticipated legal proceedings between Nexgen and yourself, and the Personal Information would not be accessible by the process of discovery in those proceedings; or
      • providing access would reveal Nexgen’s intentions in relation to negotiations with you in such a way as to prejudice those negotiations; or
      • providing access would be unlawful; or
      • denying access is required or authorised by or under law; or
      • providing access activity; or would be likely to prejudice an investigation of possible unlawful
      • providing access would be likely to prejudice:
        • the prevention, detection, investigation, prosecution or punishment of criminal offences, breaches of a law imposing a penalty or sanction or breaches of a prescribed law; or
        • the enforcement of laws relating to the confiscation of the proceeds of crime; or a prescribed law; or
        • the protection of the public revenue; or
        • the prevention, detection, investigation or remedying of seriously improper conduct or prescribed conduct; or
        • the preparation for, or conduct of, proceedings before any court or tribunal, or implementation of its orders; by or on behalf of an enforcement body; or
      • an enforcement body performing a lawful security function asks Nexgen not to provide access to the information on the basis that providing access would be likely to cause damage to the security of Australia.
    • 9.3 Additionally, if providing access would reveal evaluative information generated within Nexgen in connection with a commercially sensitive decision-making process, Nexgen may give you an explanation for the commercially sensitive decision rather than direct access to the information.
    • 9.4 Nexgen reserves the right to charge a fee for searching for and providing access to your Personal Information (except if any other law prohibits Nexgen from charging a fee). In any event,
  • 10. Anonymous Transactions
    • 10.1 Nexgen will allow its customers to transact with it anonymously wherever that is reasonable and practicable.
  • 11. Transferring Personal Information Overseas11.1 Nexgen may transfer Personal Information outside of Australia where Nexgen considers that it is necessary or desirable to do so. However, Nexgen will not transfer your Personal Information outside of Australia unless any of the following circumstances exist:
    • Nexgen reasonably believes that the recipient of the Personal Information is subject to a law, binding scheme or contract which effectively upholds principles for fair handling of the information that are substantially similar to the National Privacy Principles contained in the Privacy Act 1988 (Cth); or
    • you consent to the transfer; or
    • the transfer is necessary for the performance of a contract between Nexgen and yourself, or for the implementation of pre-contractual measures taken in response to the your request; or
    • the transfer is necessary for the conclusion or performance of a contract concluded in your interest between the Nexgen and a third party; or
    • all of the following apply:
      • the transfer is for your benefit;
      • it is impracticable to obtain your consent to that transfer;
      • if it were practicable to obtain your consent, you would be likely to give it; or
    • Nexgen has taken reasonable steps to ensure that the information which it has transferred will not be held, used or disclosed by the recipient of the information inconsistently with the National Privacy Principles contained in the Privacy Act 1988 (Cth).