Connect your onsite telephone system and enjoy high quality calls at lower prices
Empower Your Team with Nexgen Cloud Communication
Nexgen helps Australian businesses supercharge growth with VOIP solutions that simplify their phone systems and deliver powerful, new, class-leading communication features. Provide an exceptional customer experience every time and reduce costs with our cloud-based VOIP phone systems. VOIP provides companies with faster communication than a traditional phone system, allowing them to achieve significantly more in far less time.
Cloud-based IP telephony solutions remove the annoying desk-based limitations associated with traditional analogue phone systems to empower your team. Powerful IP telephony features help your team stay constantly connected via telephone calls, instant messaging, SMS, and video calls on every device. Talk to us today to understand how our VOIP services can supercharge your organisation’s growth with better communication. Schedule your FREE unified communications consultation now before your business is left behind with a phone solution that misses all of the best opportunities.
Move Communication Beyond Your Desk
The days of being tied down to your office desk waiting for important calls from clients or stakeholders are over. Now is the perfect time to move business communications beyond your office desk phone with a cloud-based phone service built on VOIP tech. Our voip-based unified communications platform is securely hosted in the cloud providing the dedicated phone solution with your business needs now and into the future. The latest VOIP tech allows your team to quickly adapt to dynamic business requirements on the fly and seamlessly communicate with customers or colleagues from virtually anywhere in the world. Communicate via voice, live chat, SMS, and video calls on every device. Invest in the Nexgen IP telephony VOIP system that your team needs to succeed TODAY.
Access Powerful Features for Faster Communication
- Automatic divert to mobile
- Intelligent call routing
- Integrated call recording
- Your virtual receptionist
- Fast voicemail to email
- Keep your existing numbers
- Virtual phone numbers
- Custom greetings, faxes & more
Automatic divert to mobile
Continue to provide superior customer service and peace of mind to customers with automated call forwarding to your smartphone, no matter where your work takes you using Automatic Divert to Mobile.
Intelligent call routing
Get access to advanced call settings such as simultaneous ringing, sequential ringing or multiple extensions to ensure that your customers can always get through to the right person at any time without delay.
Integrated call recording
Protect your business, enhance employee communications, and evaluate call performance with integrated call recording for all of your inbound and outbound calls. Nexgen helps your business deliver quality communication, simplify training, and maintain regulatory compliance.
Your virtual receptionist
Lacking the resources for a full-time receptionist or need to streamline operational efficiency? Manage your calls effectively with automatic answering and directing to the right people through specific pathways that you create.
Fast voicemail to email
Automatically receive new voicemail messages from customers straight to your inbox. Access all of your messages at any time by playing back the audio file, or by reading a transcript of the message in your email.
Keep your existing numbers
When you move your phone system to the cloud you can keep all of the existing numbers and extensions you already have. There’s no need to go through the pain of setting up new business numbers, printing new stationery, or risking the potential loss of clients with VOIP.
Virtual phone numbers
Easily set up legitimate virtual local phone numbers that connect to your mobile or desk phone regardless of your business size or location. Explore new markets with an authoritative virtual presence in any location.
Custom greetings, faxes & more
We can tailor a unique cloud solution to align with all of your business requirements. Personalise your customer experience with customised greetings, manage your business faxes, or integrate your CRM – we can handle the entire process for a frictionless experience from start to finish.
Supercharge your customer experience today
Often a single missed phone call can be commercially disastrous for your business. Nexgen cloud-based VOIP phone systems use your internet connection to provide phone calls along with powerful communication capabilities that are normally reserved for top-tier enterprise-grade business phone systems. Get access to many of the same features that Fortune 500 companies are using at a price that every business can now afford with VOIP.
All of our Nexgen VOIP packages feature intelligent call forward, virtual receptionist, voicemail to email, and business SMS. Improve team productivity, reduce response times, build better customer relationships, and avoid missing out on potential clients with cloud VOIP calls. Upgrading your phone system to VOIP is incredibly simple to set up, use, and manage using mobile and desktop apps. Easily customise your communications to align with your business needs and add new features, additional users or more extensions as your business grows.
Let our team show you how you can get more done, while never missing a call, regardless of where you are in the world today.
FAQS - Frequently Asked Questions
Well, let’s start with some of the basics of internet-based phone calls. Cloud VOIP (Voice over IP) phones use IP (Internet Protocol) to deliver phone calls from your desk phones or mobile phones and other important business services over a data network (The Internet) using data packets. VOIP converts your voice signals (audio) into digital signals (data packets) and enables phone users to make or receive phone calls from any device. VOIP (voice over internet protocol) allows voice calls to be transmitted using your existing broadband internet connection or cell phone data connection (IP network) for maximum efficiency.
We’ll leave out some of the confusing industry terminologies such as private branch exchange or session initiation protocol for now so that you’re still awake. However, please feel free to speak to us for a more involved explanation.
VOIP (voice over IP) provides many advantages over existing telephone networks and traditional desk phones which can help businesses to increase productivity and reduce costs. Introducing a VOIP phone service allows your team to be location flexible and move between different business locations or home offices while still being available to respond to customer enquiries as soon as they present themselves. Additionally, VOIP introduces an entire new world of features for organisations to use for unified communications and collaboration. Finally, VOIP solutions through a VOIP provider can be far more cost-effective than traditional telephony systems, particularly if you regularly communicate with offshore teams. VOIP is the solution that your business needs with the flexibility that your team wants.
VOIP service providers or VOIP providers are the companies that allow your VOIP phone system to communicate with other numbers and make or receive a VOIP call using your internet connection (data network) similar to an existing service provider. Nexgen is a VOIP provider and this service is included as part of your package. We offer a robust service as an inclusion with any of the business packages available on our website.
PSTN is the standard, older style, analog phones/phone line that your business may currently be using for landline phone calls. Whereas VOIP (voice over IP) is voice over Unfortunately many of the modern features that businesses now require aren’t available or supported by traditional phones or traditional phone lines. IP phones or VOIP systems delivered over an IP network are a prerequisite for accessing many of these new services.
Absolutely! Calls to standard emergency numbers will function as usual with all of our VOIP IP phone systems. Landline or Mobile emergency services are only a phone call away with VOIP telephony.
Yes! All of our internet telephony systems provide complete access across all of the mobile devices that your team uses for communication from office phones to cell phones to tablet computers. VOIP apps are available for every current device in the market.
Sure! Talk to us today to understand the best solution for your unique requirements. We will assess all of your existing devices and requirements.
Nexgen have been helping Australian businesses increase their growth with class-leading VOIP unified communication solutions for over 5 years. We believe that every business deserves to have access to the latest communication technology available today. Too many businesses are being left behind with traditional phone systems that don’t offer the flexibility that modern organisations require for sustained success. There’s a better way and we can help you to quickly transform your business for the better with our dedicated communication solutions. Our team understands the many challenges that businesses face and we have the perfect solution for every industry. Talk to us today for industry-leading advice that will improve your customer experience and bottom line.