• Nexgen Australia

1. Can I view my account details and invoices on line

Yes you can

Go to: www.nexgen.com.au.

Click on: MY Account

Login: This is your account number

Password: You can obtain this from our team – Call Nexgen on 1300 02 04 02

2. When should I expect to receive my phone bill

A) Your phone bill will be emailed to you around the 4th of each month

3. When does my internet data plan reset

A) Your monthly data usage is for the calendar month so it will reset for you automatically on the 1st of each month

4. Why is my first bill a bit higher than anticipated

A) When transferring your services over to another carrier, there are pro-rated line rental charges. This is where the line rental will be charged to the end of the billing month plus a month in advance.

5. How can I add another person as a contact on my account

A) Simply email support@nexgen.com.au requesting to add this person to your account. Note: The request must come from the authorised person on the account

6. How long do I have to pay my bill

A) Our payment terms are 14 days from issue date.

7. How can I pay my bill

A) You can pay your bill over the phone by Credit card, Bpay or Direct deposit. You can refer to your bill for options. Why not take up on our offer where if you choose to go on direct debit, we will apply a $50 credit to your bill once you have been on direct debit for 6 month’s.

8. How to access surveillance cameras remotely

A) log into your mobile app and enter your username and password, for details of your account call our support team on 1300 02 04 02

9. NEC SL 1100 user guide- for full user guide click here

Down load the full nec-sl1100 user guide
9.1 Change the time:

Press SPEAKER 7 2 8

Enter the time in 24 Hours.

Press SPEAKER to exit

This will change the time on all handsets

9.2 Program Station Speed Dial

Press the SPEAKER button then dial 7 5 5.

Enter the Speed Dial shortcut number from 0 to 9.

Enter the telephone number (with a 0 before the number for external, 0 only required for Station Speed Dial) then press the HOLD button.

Enter the Name of the Speed Dial by using the Keypad (see diagram) then press the HOLD button.

Press theSPEAKER button to exit.

9.3 Changing names:

Press SPEAKER 7 0 0 enter the Extension Number.

Enter the Name using keypad.

Press HOLD to save and press SPEAKER to exit.

Note: FEATUREbutton = Delete. # = Consecutive letter on same key. ## = Space.

9.4 Day/Night Mode Change

On the Main Administration Handset Press Day/Night Mode button once for Night (the screen will read Night) and press again for Day Mode.

or

Press SPEAKER then 7 1 8 1 for Day mode and SPEAKER then 7 1 8 2 for Night mode.

Press SPEAKER key to exit.

 

9.5 Changing Night Message

Press the pre-programmed NIGHT Voicemail button on the allocated handset.

Press the GREET (Greeting) soft key on the screen.

Press the GR1 soft key on the screen.

Press the REC (Record) soft key on the screen and follow the prompts to record your greeting.

 

9.6 Voicemail

When the Message Lamp is Flashing, the phone screen will display the number of messages you have waiting.

Press the VMSG soft key, and if requested enter your password.

Follow the Prompts to listen the messages or press the soft keys to LSTN (Listen) and then you can choose NEXT (Next Message), RPLY (Reply), DEL (Delete).

 

9.7 Voicemail – Personal Greeting

Press the pre-programmed Voicemail button on your handset or dial * 8.

Press the GREET (Greeting) soft key on the screen.

Press the GR1 soft key on the screen.

Press the REC (Record) soft key on the screen and follow the prompts to record your greeting

 

9.8 Programming a button - Extension or External Number

Press the SPEAKER key.

Press 7 5 1.

Press the button to program.

Dial 0 1.

Dial Extension number or press 0 followed by the external number.

Press HOLD.

Press SPEAKER.

Note: Programmable Function Keys can be erased by dialing SPEAKER 7 5 1 press the button to erase and dial 0 0, then press SPEAKER to Exit.

10. NEC SV9100- for full user guide click here

Download the SV9100_brochure and userguide

10.1 Program System Speed Dial

Press the SPEAKER button then dial 7 5 3.
Enter the Speed Dial shortcut number from 000 to 999.
Enter the telephone number then press the HOLD button.
Enter the Name of the Speed Dial by using the Keypad (see diagram) then press the HOLD button
Press the SPEAKER button to exit.
Note: Feature button = Delete. # = Consecutive letter on same key. ## = Space.

10.2 Call History

Press MENU button.
Press the OK soft key on CALL HISTORY menu.
Choose either REDIAL or CID soft key to view that history.
Use the up/down arrows soft key to search through the list.

10.3 Call Forward - Immediate (All Calls)

TO SET:
Press SPEAKER 7 4 1 + 1.
Enter PHONE NUMBER (0 for External) then press SPEAKER to exit.
TO CANCEL:
Press SPEAKER 7 4 1 + 0.
Enter PHONE NUMBER (0 for External) then press SPEAKER to exit.

10.4 Changing names:

Press SPEAKER 7 0 0 enter the Extension Number.
Enter the Name using keypad.
Press HOLD to save and press SPEAKER to exit.
Note: FEATURE button = Delete. # = Consecutive letter on same key. ## = Space.

10.5 Flashing Light on the LED

To remove flashing Green light press the following with the handset down:
Press EXIT button, then MW soft key, then ALL soft key.
To remove flashing Red light press the following with the handset down:
Press SPEAKER * 8 and follow prompts to listen to your message.

10.6 Change the time:

Press SPEAKER 7 2 8.
Enter the time in 24 Hours.
Press SPEAKER to exit.
This will change the time on all handsets.

10.7 Day/Night Mode Change

On the Main Administration Handset Press Day/Night Mode button once for Night (the screen will read Night) and press again for Day Mode.
or
Press SPEAKER then 7 1 8 1 for Day mode and SPEAKER then 7 1 8 2 for Night mode.
Press SPEAKER key to exit.

10.8 Voicemail

When the Message Lamp is Flashing, the phone screen will display the number of messages you have waiting.
Press the VMSG soft key or the Flashing Vmail key on your handset, and if requested enter your password.s
Follow the Prompts to listen the messages or press the soft keys to LSTN (Listen) and then you can choose NEXT (Next Message), RPLY (Reply), DEL (Delete).

10.9 Voicemail – Personal Greeting

To Record: - Press the pre-programmed Voicemail button on your handset or dial * 8.
Press the GREET (Greeting) soft key on the screen.
Press the GREET (Greeting) soft key on the screen.
Press the REC (Record) soft key on the screen and follow the prompts to record your greeting.
To Turn on: PRESS: SPEAKER 7 4 4 + 1200 - SPEAKER
To Turn off: PRESS: SPEAKER 7 4 4 + 0

10.10 Changing Night Message

Press the pre-programmed NIGHT Voicemail button on the allocated handset.
Press the GREET (Greeting) soft key on the screen.
Press the GR1 soft key on the screen.
Press the REC (Record) soft key on the screen and follow the prompts to record your greeting.

11. Panasonic Phone System

For full user guide please view Panasonic Handset Manual and panasonic-ns700-user-manual

11.1 Programming Extension Numbers

Under a one touch key
Program- Button- Dial 1- EXT
No - Store- Exit

11.2. Programming Phone numbers

a) Under a one touch key
Program- Button- Dial 2 - 0 Phone No- store-Exit
b) Under speed dial code- station
SP-phone- *30- [00-09]-0- Phone number -#-SP-Phone

11.3 Call forwarding ( all calls

To Set- SP- Phone-fwd/DND-2 EXT#-SP-Phone

to Cancel: SP-Phone-FWD/DND 0 SP Phone *710

11.4 Speed Dialing

Program-**1234-001- ENTER -[000-999]-0- Phone No - Enter-Next

SP - Phone Auto Dial [000-999]

12. Are you an Existing customer that needs more help?

If you are an existing customer that needs a little more help, click on and download the below icon and we can provide remote support for your business. *Please note remote support is only available during office hours and you much be on call to a support officer to activate this feature. ( 5.2MB download )

Download teamviewer for online help

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