Equipment Installation & Provisioning
Q:How long does installation take?
From the time your order has been approved and processed, Phone system Installation timeframes vary depending on the service type, quantity of devices/services and infrastructure availability. Most of our phone system installations are completed on the same day the tech attends site.
Q: Do I need to be onsite for the installation?
Yes, you will need to be on site for the installation. Our technicians will collect the necessary setup and configuration details from you. They will also test the system and ensure the product is operating to your satisfaction.
Q: Can I choose my installation date?
We will work with you to schedule a suitable installation time. Appointment availability depends on technician capacity and service type.
Q: How will I know when my service is active?
We will notify you once your service has been successfully installed and provisioned. You can then connect your equipment and begin using your service.
Q: Do you provide training at the time of installation?
Absolutely. Once the installation is complete, our technicians will provide you and your staff with a comprehensive training session on the newly installed equipment. They will also supply user guides for you to reference at any time.
Q: Is there any downtime?
In most cases, there is no downtime during installation because we typically deliver services in parallel. This allows us to transition to the new system without interruption. On rare occasions, there may be minimal downtime, but our technicians will make every effort to reduce it and will keep you informed throughout the process.
Q: What is Provisioning?
Provisioning is the process of activating and configuring your service on the network after your order has been placed. This ensures your service is ready for use once installation is complete. The term Provisioning generally relates to Voice and internet services.
Q: How long does it take to transfer my numbers over to Nexgen?
Depending on the amount of numbers required to be transferred, but generally porting of numbers take 4-6 weeks. This is also subject to there being no unforseen issues.
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