NBN & Internet Services
Setting Up NBN FTTP
Setting Up NBN FTTB or FTTN
Q: When does my Internet Data Plan Reset?
Your monthly data usage is for the calendar month, so it will reset for you automatically on the 1st of each month
Q: Which Internet technologies do you provide and support?
We offer and support NBN TC4, NBN EE and direct fibre services.
Q: What speeds are available?
We offer a variety of speed options, with download speeds ranging from up to 50 Mbps to as fast as 1000 Mbps.
Q: How long does NBN provisioning take?
Each NBN delivery method is different. Some connections can be activated within a few hours, while others may take up to five business days. All NBN plan activations are subject to infrastructure availability and network capacity.
Q: Can I increase my NBN speed?
In most cases, yes. It depends on the NBN technology available at your premises. If a speed upgrade is available, it can usually be processed within 1–2 business days.
Q:Do you provide static IPs?
Yes, we do. Just let our team know when placing your new NBN order that you require one, and we’ll arrange it for you. All of our fibre internet services include a static IP address.
Q: How long does NBN EE or Fibre services take to deliver?
Typically, NBN EE and our fibre services take between 6–10 weeks to be delivered. These timeframes are subject to infrastructure availability and network capacity.
Q: Can I relocate my NBN or Fibre internet service?
Yes, you can. Our team will assist you throughout the relocation process. The relocation of your NBN or fibre service will depend on the products available at your new address. We’ll also provide pricing details for relocating your internet service.
Q: What affects my internet speed?
There are several factors that can impact your internet speed, including your connection type, chosen plan speed, Wi-Fi signal strength, the number of connected devices, and the quality or age of your router/modem.
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