Maintenance & Support
Q: Downloadable PDF User Guides
CISCO guide
NEC guides PANASONIC guides How to change timeQ: Can I purchase additional handsets?
You sure can, simply email us at [email protected], and one of our team members will contact you directly to discuss your needs. We offer options to purchase the additional equipment outright, or depending on your circumstances, Nexgen might also be able to assist with one of our Financing options.Â
Q: How do I make changes to the current set up?
Our helpful User Guides provide step-by-step instructions for making changes to your existing phone system programming. For more complex updates or assistance with any changes, please email our friendly team at [email protected], and one of our staff members will contact you directly to discuss your requirements.
Q: We are looking to relocate, how much notice do I have to give?
Nexgen will require as much notice as possible, so as soon as you know, let us know. Some services take up to 8 weeks to relocate, and to ensure we can work with your timeline, the sooner we can start preparing for your move, the smoother the transition will be. Please contact our team on 1300 02 04 02 to assist you with planning your relocation.
Q: Do you offer maintenance plans with your phone systems?
Yes, we certainly do. We offer comprehensive maintenance packages tailored to suit your business needs. Our maintenance agreements help eliminate unexpected repair costs and provide peace of mind when it comes to maintaining your equipment. If you’d like to learn more, our team would be happy to discuss the options with you.
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