Billing
Q: How often will I be billed?
We issue invoices monthly. Your invoice may include:
- Charges billed in advance (e.g. monthly plan fees)
- Charges billed in arrears (e.g. call usage, excess usage, or variable services)
- Adhoc service charges as quoted and agreed
Q: Why is my bill higher than usual?
Your bill may be higher due to:
- Exceeding included plan allowances
- One off charges (e.g. installations, changes, hardware)
- Pro rata charges for newly activated services
- Occasionally, usage or carrier charges are received after a billing period closes. When this occurs, these charges may appear on a subsequent invoice
Q: What payment methods do you accept?
You can pay your bill via any one of the following payment methods:
- Direct debit (bank account or credit card)
- Manual payments (EFT, BPAY, Through your MYACCOUNT)
Q: Who do I contact for a billing enquiry or to dispute a charge?
Contact our Billing Team on 1300 02 04 02 or email us at [email protected] If you believe a charge is incorrect:
- 1. Contact our billing team with the invoice number and charge details
- 2. We will investigate and advise the outcome
Q: How can I update my account details (address, email, mobile)?
Contact our Billing Team at 1300 02 04 02 or email us at [email protected]
Q: Why are there two direct debits every month?
You may have two separate agreements: the Services Agreement for monthly service charges, and a separate Equipment Finance Agreement for hardware.
Q: How do I request or download my invoices?
Log in to your MYACCOUNT, or email [email protected] and we’ll send you a copy. Invoices are also emailed monthly to the primary email address.
Upgrade To The Latest Small Business Phone System Technology And Save Up To 70% Off Your Calls
Start Your Free Demo Below
