1300 020 402
Contact Us

What is the best Google Voice alternative in Australia?

Home What is the best Google Voice alternative in Australia?
Phone Systems

What is the best Google Voice alternative in Australia?

The best google voice alternative in Australia is an Australian-hosted business VoIP system with a local number, mobile and desktop apps, call routing and local support. For most small businesses, this is a better fit than trying to force Google Voice to work through an overseas setup.

Google Voice looks appealing because it combines a business number, app-based calling, voicemail and Google Workspace integration. The problem is availability: Google’s current list shows Australia as a SIP Link subscription-only country, not a country where Google provides first-party Google Voice numbers. (knowledge.workspace.google.com)

That means an Australian business may need to connect a number from another carrier to Google Voice. This adds another provider, another setup step and another point of failure.

A better option is to start with the Australian number and business phone service you actually need. You can then use your mobile, computer or desk phone to answer calls without exposing your personal mobile number.

Is Google Voice available in Australia for business?

Google Voice does not currently offer first-party Australian business numbers. Google lists Australia for SIP Link, which connects a carrier-provided number to Google Voice, but Australia is not listed among the countries where Google Voice provides custom numbers directly. Google’s supported-country list was updated on 17 July 2026. (knowledge.workspace.google.com)

For an Australian business, the practical difference is important. You are not simply signing up, choosing an Australian number and getting started. You may need to source the number separately and arrange a SIP Link connection through an eligible partner.

Google’s own business feature page lists the countries where customers can get custom Google Voice phone numbers. Australia is not included in that list. Google’s business eligibility guidance includes countries such as the United States, Canada, the United Kingdom and several European markets, but not Australia. (support.google.com)

Google Voice can still be relevant for an Australian organisation already using Google Workspace that has a separate carrier and technical support. It is usually not the simplest replacement for Google Voice if your main goal is a proper Australian business phone number.

What should an Australian business look for instead of Google Voice?

Look for a service that supplies an Australian number directly and lets your team answer it across the devices they already use. The service should also explain number porting, call features, support and emergency-call arrangements before you sign up.

Australian numbers come in several formats. The Australian Communications and Media Authority explains the main number types, including geographic numbers beginning with 02, 03, 07 or 08, mobile numbers beginning with 04, 13 numbers, 1300 numbers and 1800 numbers. (acma.gov.au)

For most small businesses, the key checks are straightforward:

  • Can you get a local geographic number for your city or state?
  • Can you use a 1300 or 1800 number if customers are calling nationally?
  • Can you keep your existing business number?
  • Can staff answer the main number from mobiles and computers?
  • Can calls be transferred between team members?
  • Can callers leave voicemail that reaches the right person?
  • Is Australian support available when something needs fixing?
  • Does the provider clearly explain how 000 emergency calls work?

A business phone system should separate your personal mobile from your work calls. If you want to understand that setup in more detail, see how to use a business number on a personal phone.

Which Google Voice alternative is best for an Australian small business?

For most Australian small businesses, an Australian cloud VoIP system is the strongest choice. Microsoft Teams Phone can suit a business already committed to Microsoft 365, while an app-only international service should be considered only after checking Australian number and calling requirements.

Option Best for Australian number Mobile and desktop calling Main thing to check
Australian cloud VoIP Small businesses wanting a complete local phone system Yes, subject to availability Usually Features, support, pricing and porting
Microsoft Teams Phone Businesses already using Microsoft 365 heavily Depends on carrier and setup Yes Licensing, carrier connection and administration
International business phone app Distributed teams wanting a simple app Depends on provider and number type Usually Australian availability, SMS and local support
Mobile number with forwarding One-person businesses needing a basic public number Yes Mobile-first Limited team features and call handling
Google Voice with SIP Link Organisations already invested in Google Voice Carrier number required Yes Partner availability, setup and ongoing support

An Australian cloud VoIP service gives you a business number without requiring a traditional phone system in the office. A hosted system can route calls to softphones, mobiles and desk phones, which is why it is often a practical alternative to Google Voice for business.

You can compare the broader setup in this guide to small-business phone systems. If your team mainly needs calls delivered through apps and internet-connected devices, see cloud VoIP for Australian businesses.

Is Microsoft Teams Phone a better option than Google Voice in Australia?

Microsoft Teams Phone can be a good option when your business already uses Microsoft 365 and wants calling inside the same working environment. It is not automatically simpler or cheaper, because the final setup depends on licences, the carrier connection and who manages the service.

Teams Phone is best treated as a business telephony project rather than a basic number app. You may need a Microsoft 365 plan, a calling plan or a telephony provider, number configuration and user administration.

Choose it when your team already lives in Teams and wants phone calls, meetings and internal collaboration in one place. Choose Australian cloud VoIP when you want a dedicated business phone system with local support and less dependence on your existing productivity platform.

Are international business phone apps suitable for Australia?

Some international phone apps may work for Australian teams, but availability varies by number type, calling capability, SMS support and account location. Do not assume that an app offering numbers in the United States or United Kingdom will provide a suitable Australian number.

Check whether the provider offers:

  • Australian geographic numbers.
  • 1300 or 1800 numbers if you need them.
  • Australian caller ID presentation.
  • Number porting from your current provider.
  • Business-grade call routing.
  • Support during Australian business hours.
  • Clear guidance for 000 calls.

The better option than Google Voice is the service that meets these requirements without forcing you to build a workaround around it.

What features should a Google Voice replacement include?

A proper business replacement should give you control over the main business number, not just a second personal line. At a minimum, look for call forwarding, simultaneous ringing, transfers, voicemail, business-hours rules and support for more than one user.

The right feature set depends on how your business handles calls. A solo operator may only need one number that rings on a mobile and laptop. A team may need a greeting, menu options, ring groups, internal transfers and an after-hours message.

Business need Feature to look for Why it matters
Keep personal calls separate Dedicated Australian business number Protects your private mobile number
Answer calls anywhere Mobile and desktop apps Keeps you reachable without being tied to a desk
Share calls across a team Ring groups or simultaneous ringing Reduces missed calls
Direct callers Auto-attendant or menu Sends callers to the right person
Manage busy periods Queues and overflow rules Gives callers a consistent path
Avoid repeating information Voicemail to email or transcription Helps staff respond quickly
Work outside office hours Business-hours routing Sets clear expectations
Keep existing identity Number porting Avoids changing printed and online details
Handle urgent calls responsibly Clear emergency-call information Helps you understand service limitations

Do not choose a provider on the word “VoIP” alone. Ask what is included, what costs extra and who will help if the number, app or call routing does not work as expected.

If you are comparing providers, use this internal guide to find the best VoIP provider in Australia. It covers the provider questions that matter before you move your business number.

How much does a Google Voice alternative cost in Australia?

The cost depends on the number, users, calling inclusions, hardware and features you choose. A simple one-user service and a multi-user phone system should not be compared as if they deliver the same thing.

Ask for the total monthly and one-off cost. Confirm whether the quote includes number setup, porting, apps, desk phones, call recording, menus, voicemail, support and domestic calls.

Be cautious with very low advertised prices if the service does not clearly explain Australian number availability. A cheap overseas app may become expensive if you later need a separate carrier, technical help or a new number.

You can also ask whether you need desk phones at all. Many small businesses start with mobile and desktop apps, then add desk phones only for reception, shared work areas or staff who prefer a handset.

What is the easiest way to switch from Google Voice to an Australian number?

Start by deciding whether you need a new Australian number or want to keep an existing one. Then choose the phone system, configure the call flow, test it with staff and update your public contact details only after calls are working.

If you are using Google Voice through SIP Link, confirm who owns the underlying number and who manages the carrier connection. Google’s documentation says SIP Link is available in Australia through carrier connections, so the number may not be managed in the same way as a standard Google Voice number. Google’s SIP Link guidance should be checked alongside your provider’s porting instructions. (knowledge.workspace.google.com)

A sensible changeover looks like this:

  1. List every place the current number appears.
  2. Decide whether to port the number or order a new one.
  3. Confirm the number type and service address.
  4. Set up users, greetings and call routing.
  5. Test inbound, outbound, transfer and voicemail functions.
  6. Run the old and new arrangements together if practical.
  7. Update your website, email signatures, invoices and listings.
  8. Keep a backup contact method during the changeover.

Do not cancel the old service before the number transfer or new service has been tested. Your provider should explain the timing and any interruption risk rather than leaving you to work it out.

Can Australian VoIP businesses call 000?

Some VoIP services support 000 calls, but the arrangements and limitations depend on the service. ACMA says 000 can be called from certain VoIP services, and callers using mobile or VoIP services may need to provide their town and state because the operator may not have a fixed-line location. ACMA’s emergency-calls guidance explains the difference between fixed-line and VoIP location information. (acma.gov.au)

Ask the provider specifically:

  • Is 000 available from this service?
  • What location information is supplied?
  • What happens during an internet or power outage?
  • Is a mobile backup recommended?
  • Are there service-address requirements?

Most NBN-connected services will not work during a power outage unless you have another powered and connected way to call. ACMA recommends having another method, such as a charged mobile phone, available for emergency calls. (acma.gov.au)

This is not a reason to avoid cloud calling. It is a reason to understand the service before your business relies on it.

Why is an Australian cloud phone system usually the practical replacement for Google Voice?

An Australian cloud phone system starts with the local number and support model your business needs. It gives you the flexibility of app-based calling without depending on Google Voice’s limited first-party availability in Australia.

Google Voice can still make sense for specific organisations with an existing Google Workspace setup, a carrier-provided Australian number and the technical support to manage SIP Link. For most small businesses, an Australian provider is a cleaner route to a working number, shared call handling and local assistance.

Nexgen Australia can help you choose the right setup for your team rather than selling you features you will not use. Get a proper Australian business number set up with Nexgen and give your customers one reliable number to call.

FAQ: What do Australian businesses ask about Google Voice alternatives?

What is the best Google Voice alternative in Australia?

For most small businesses, the best option is an Australian cloud VoIP system with a local number, mobile and desktop apps, call routing and local support. It avoids the extra SIP Link arrangement required when using Google Voice in Australia.

Can I get an Australian number directly through Google Voice?

Google does not currently list Australia as a first-party Google Voice numbering country. Australia is listed for SIP Link, which means you need a carrier-provided number and a supported connection arrangement.

Can I keep my current Australian business number?

Usually, number porting may be possible, but eligibility depends on the number type, current provider and new service. Ask the new provider to confirm porting before you cancel the existing service.

Can I use my personal mobile with an Australian business number?

Yes. A cloud phone system can often ring your personal mobile through an app or forwarding rule while showing the business number to customers. This keeps business calls separate from your private number; see using a business number on a personal phone.

Terms Of Use

Your access to the Nexgen website at https://www.nexgen.com.au is your acceptance of these Terms and Conditions and your access and use of the website is subject to these Terms and Conditions. If you do not accept these Terms and Conditions, you must refrain from using the Website. In these Terms and Conditions, capitalised words have special meanings. These special meanings are set out in the “General” section of this document.

Disclaimer of Liability – General Disclaimer

We are not liable to you or anyone else for any Loss in connection with use of this Website or a Linked Website or the failure to provide this Website.

This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers.

Disclaimer of Liability – Specific Warnings and Disclaimers

We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this Website or a Linked Website. You must take your own precautions to ensure that whatever you select for your use from this Website is free of viruses or anything else (such as worms or trojan horses) that may interfere with or damage the operations of your computer systems.

We may, from time to time, change or add to this Website (including these Terms and Conditions and privacy policy) or information, products or services without notice and your continued use of the Website will constitute acceptance of the variation. However, we do not undertake to keep this Website or these Terms and Conditions updated. We are not liable to you or anyone else if errors occur in the information on this Website or if that information is not up-to-date.

To the extent permitted by applicable law, all representations, warranties and other terms are excluded. You must ensure that your access to this Website is not illegal or prohibited by laws which apply to you or in your location.

To the extent permitted by applicable law, our liability for negligence, breach of contract or contravention of any law as a result of our failure to provide the Website, is limited to providing access to the Website.

You may not use the Website to collect or harvest Personal Information, including Internet addresses, about other users. You must comply with our Acceptable Use Policy available on the Website.

You must abide by any Terms and Conditions posted on the Website. You indemnify us from and against all actions, claims, suits, demands, liabilities, costs or expenses arising out of, or in any way connected to, the use of the Website by you.

Charges

You are responsible for the costs of all Internet access and telecommunications charges incurred when using the Website and accept that your use of the Website is your responsibility and is at your own risk entirely.

Nexgen operates secure servers to minimise the risk of unauthorised use of credit card information but unauthorised credit card use is at your risk.

Copyright

This Website, including without limitation, documents, information, programs and designs is our copyright property.

You are provided with access to it only for your personal and non-commercial use.

Other than for the purposes of and subject to the conditions prescribed under the Copyright Act 1968 (Commonwealth of Australia) and similar statutes that apply in your location, you may not, in any form or by any means:

1. adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this Website; or

2. commercialise any information, products or services obtained from any part of this Website, without our written permission.

Google Online Advertising

Nexgen use the Google AdWords Remarketing service which advertises across the internet to previous visitors to our website.

Google AdWords Remarketing displays relevant advertising content based on which sections of the Nexgen website you have visited. This is done by placing a cookie on your machine. A cookie is a small file sent to your browser from a web server to be stored on your computer. Cookies do not allow access to your computer or any data / files contained in your computer. It will not identify you in any way. Google Adwords Remarketing allow us to tailor our advertising and marketing content so it is relevant and suits your needs.

Any data collected as part of our use of Google Adwords Remarketing will be in accordance with Arrow’s privacy policy and Google’s privacy policy.

If you do not wish to be a part of our Google AdWords Remarketing, you can opt out by visiting Google Ads Preference Manager:

https://www.google.com/settings/ads

Then go to the “opt-out settings” where you can opt out of all interest based ads on Google and across the web.

Trade Marks

Intellectual Property in all materials, documents, information, data, images, logos and trade marks that we provide you or which are contained on the Website are owned or licensed to us and all rights are reserved.

Other product and company names mentioned in this Website may be the trade marks of other people or entities.

If you use any of our trade marks to refer to our activities, products or services, you must include a statement attributing that trade mark to us. You must not use any of our trade marks:

Linked Websites

This Website may contain links to Linked Websites. Those links are provided for convenience only and may not remain current or be maintained. We do not make any representation as to the accuracy or sustainability of any of the information contained on those other sites, and do not accept any responsibility or liability for the conduct or content of those other sites.

Links to those Linked Websites should not be construed as any endorsement, approval, recommendation, or preference by us of the owners or operators of the Sites, or for any information, products or services referred to on those Other Websites.

Unless stated otherwise on this Website, we have:

1. no relationship with the owners or operators of those Linked Websites; and

2. no control over or rights in those Linked Websites.

Personal Information

When transacting with you we may ask you for personal details such as your name, address and email address so that we can accurately identify who is using our services. By accessing the Website you consent to us sending you commercial electronic messages. If you do not want us to send you commercial electronic messages you may ask us not to by sending a blank email to [email protected]

Cookies

“Cookies” are a standard for storing small pieces of data on a web client (ie. the web browser on your computer). Any Web server (including this one) may:

1. store one or more cookies in your browser; or

2. request your browser to transmit the data to the Web server.

This Website may store cookies on your Web client in order to better serve you upon your subsequent visits to this Website.

By using cookies, Websites can track information about visitors’ usage of the site, provide customised content, or even the use of password protection. Note that some browsers can be configured to allow cookies to be accessed by servers other than the originating server.

Please note that most Web browsers can also be configured to notify the user when a cookie is received, allowing you to either accept or reject it. Please refer to the documentation and help screens for your web browser.

Security of Information

Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information or content which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.

Termination of Access

Access to this Website may be terminated at any time by us without notice. Our disclaimer will nevertheless survive any such termination.

General

In these Terms and Conditions:

1. “Intellectual Property” means any and all intellectual and industrial property rights throughout the world including but not limited to any copyright, trade mark, domain name, business name, design, patent, circuit layout, semi-conductor or other similar proprietary rights and licenses and sub-licenses of such rights (irrespective of whether or not such rights are registered, or formal or informal); trade secrets, technical or non-technical data, knowledge, information or documentation; secret or confidential operations or information; business systems, business methods or business plans (whether registered, formal, informal or otherwise); customer lists, supplier lists and other proprietary lists, names, addresses or information not generally known; techniques, diagrams, data, proofs, prints, particulars, inventions and prototypes.

2. “Linked Websites” means Websites of people other than NexGen which are hyperlinked from this Website.

3. “Loss” means any loss or damage, however caused (including through negligence) which may be directly or indirectly suffered.

4. “Personal Information” means any information from which your identity is apparent or can be reasonably ascertained as defined in the Privacy Act 1988 (Cth).

5. This “Website” means the whole or any part of the web pages located at https://www.nexgen.com.au (including the layout of this Website; individual elements of the Website design; underlying code elements of this Website; or text, sounds, graphics, animated elements or any other content of this Website).

6. “We” and “us” refer to Nexgen Australia Group Pty Ltd trading Nexgen Australiaas and “our” has a similar meaning.

These Terms and Conditions are governed by the laws in force in New South Wales, Australia and you submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia and any courts which may hear appeals from those courts in respect of any proceedings in connection with these Terms and Conditions or this Website.

Nothing contained in these Terms and Conditions derogates from Nexgen’s right to comply with law enforcement requests or requirements relating to your use of this Website or information provided to or gathered by Nexgen with respect to that use.

Nexgen Master Security License Certificate Number is 410 295 251, ID Number 108 216 452 Nexgen is a member of ASIAL.

Privacy Policy

  • 1. About this Document
    • 1.1 This document (“Privacy Policy”) sets out the policy of Nexgen Investment Group Pty Ltd Trading As Nexgen Australia – ABN 88 606 251 503 in respect of the treatment of your Personal Information or your affairs or personal particulars.
  • 2. Interaction with Telecommunications Act 1997 (Cth)
    • 2.1 Nexgen is a Carriage Service Provider and is subject to obligations set out in the Telecommunications Act 1997 (Cth)
    • 2.2 To the extent that any of your Personal Information is also information of the kind referred to section 276 of the Telecommunications Act 1997 (Cth) (in particular, information that relates to your affairs or personal particulars) Nexgen will not use or disclose that information unless permitted by the Telecommunications Act 1997 (Cth) and the Privacy Act 1988 (Cth).
  • 3. Dictionary
    • 3.1 To assist in the understanding of this Privacy Policy, the following capitalized words in this Privacy Policy have the following meanings:
      Carriage Services has the meaning given to that term in the Telecommunications Act 1997 (Cth).
      Carriage Service Provider has the meaning given to that term in the Telecommunications Act 1997 (Cth).
      Personal Information has the meaning given to that term in the Privacy Act 1988 (Cth).
      Related Body Corporate has the meaning given to that term in the Privacy Act 1988 (Cth).
      Sensitive Information has the meaning given to that term in the Privacy Act 1988 (Cth).
      and includes information as to race, political opinion, religious believes, sexual preferences and membership of a professional or trade association.
  • 4. Collection
    • 4.1 1 Nexgen will collect Personal Information from you if that Personal Information is necessary for one or more of Nexgen’s functions or activities.
    • 4.2 Personal Information is predominantly collected so that Nexgen can supply Carriage Services to you (or contact you in respect of a proposed supply of Carriage Services) and perform ancillary and incidental functions. This includes:
      • customer service;
      • complaints handling;
      • billing; and
      • promoting our special offers as well as offers from our Related Bodies Corporate, suppliers and/or affiliated third parties.
    • 4.3 Nexgen may collect Personal Information using several different methods. For example, Personal Information may be collected by Nexgen:
      • directly from you by telephone, email or by completing a form (e.g. Nexgen may be provided with Personal Information on a customer application form, during contractual negotiations, during voice verification etc.); or
      • from third parties such as our Related Bodies Corporate, credit reporting agencies or your representatives; or
      • from information in the public domain – however if it is reasonable and practicable to do so, we will only collected Personal Information about you directly from you.
    • 4.4 Nexgen will take reasonable steps to ensure that you are aware at the time of collection (if practicable):
      • that Nexgen is collecting the Personal Information and as to how to contact Nexgen (if this is not obvious to you);
      • that you may gain access to the Personal Information (see paragraph 9 below);
      • the purpose for which the Personal Information is collected (this may be referring you to this Privacy Policy); done by
      • of the organisations (or types of organisations) to which Nexgen usually discloses Personal Information (this may be done by referring you to this Privacy Policy);
      • of any law that requires the Personal Information to be collected (for example, for compliance with the laws relating to the Integrated Public Number Database); and
      • of the consequences (if any) of Nexgen not collecting the Personal Information (typically, this will be an inability to supply Carriage Services to you).
    • 4.5 If it is not practicable for Nexgen to take reasonable steps to ma e you aware of the matters set out in paragraph 4.4 at the time of collection, Nexgen will do so as soon as practicable after collection.
  • 5. Use and Disclosure
    • 5.1 Nexgen will generally only use Personal Information for the primary purpose for which it was collected (for example, Personal Information set out in a customer application form is collected for Nexgen). the primary purpose of facilitating the supply of Carriage Services by
    • 5.2 However, Nexgen may use or disclose Personal Information for a secondary purpose in the following circumstances:
      Reasonable Expectation
    • 5.3 Nexgen may use or disclose Personal Information for a secondary purpose if:
      • the secondary purpose is related to (or if the Personal Information is Information, directly related to) the primary purpose of collection; and Sensitive
      • you would reasonably expect Nexgen use or disclose the Personal Information for that purpose.
    • 5.4 For example, Nexgen considers that if you are a customer, you would reasonably expect Nexgen to disclose or use your Personal Information to:
      • its printing and mailing house to print and dispatch correspondence and communications to you or
      • notify the customer of special offers or promotions from Nexgen, its Related Bodies Corporate, suppliers and/or affiliated third parties; or
      • ask you to participate in a customer satisfaction survey; or
      • to its dealers, sub-contractors and agents to enable them to perform certain functions on behalf of Nexgen.
  • Consent
    • 5.5 5 Nexgen may use or disclose Personal Information for a secondary purpose if you provide your express consent or consent can be implied.
    • 5.6 Nexgen may seek your consent on an application form for services, during the voice contracting stage of your application or in some other way.
  • Direct Marketing
    • 5.7 Nexgen may use or disclose Personal Information for the secondary purpose of direct marketing.
    • 5.8 Unless paragraphs 5.3 to 5.6 allow Nexgen to otherwise use Personal Information for direct marketing, Nexgen will only use Personal Information for direct marketing to you if:
      • it is not Sensitive Information;
      • it is impracticable for Nexgen to seek your consent before that particular use;
      • Nexgen will not charge you for giving effect to a request by you to not receive direct marketing communications;
      • you have not made a request to Nexgen not to receive direct marketing communications;
      • in each direct marketing communication with you, Nexgen draws to your attention, or prominently displays a notice, that you may express a wish not to receive any further direct marketing communications; and
      • each written direct marketing communication by Nexgen with you sets out Nexgen’s business address and telephone number and, if the communication is made by fax, telex or other electronic means, a number or address at which Nexgen can be directly contacted electronically.
    • 5.9 To avoid doubt, Nexgen will also comply with the Spam Act 2001 (Cth) and Do Not Call Register Act 2006 (Cth) in circumstances of direct marketing to you.
  • Life, Health and Safety
    • 5.10 Nexgen may use or disclose Personal Information if Nexgen reasonably believes that it is necessary to lessen or prevent:
      • a serious and imminent threat to an individual’s life, health or safety; or
      • a serious threat to public health or public safety.
  • Unlawful Activity
    • 5.11 Nexgen may use or disclose Personal Information if Nexgen has reason to suspect that unlawful activity has been, is being, or may be engaged in. However, Nexgen’s use or disclosure will be limited to that which is a necessary part of Nexgen’s investigation into the matter or in reporting Nexgen’s concerns to relevant persons or authorities.
  • Permitted by Law
    • 5.12 Nexgen may use or disclose Personal Information if Nexgen is permitted by law to do so. For example, Nexgen may disclose your Personal Information pursuant to:
      • a law enforcement request;
      • ccourt order or subpoena; or
      • its interception obligations.
  • Disclosure to Enforcement Body
    • 5.13 Nexgen may use or disclose Personal Information if Nexgen is permitted by law to do so. For example, Nexgen may disclose your Personal Information pursuant to an enforcement body (for example, the Australian Federal Police, ASIC, ACCC, police force etc.) if Nexgen believes that it is reasonably necessary for:
      • the prevention, detection, investigation, prosecution or punishment of criminal offences, breaches of a law imposing a penalty or sanction or breaches of a prescribed law;
      • the enforcement of laws relating to the confiscation of the proceeds of crime;
      • the protection of the public revenue;
      • the prevention, detection, investigation or remedying of seriously improper conduct or prescribed conduct; or
      • the preparation for, or conduct of, proceedings before any court or tribunal, or implementation of the orders of a court or tribunal.
  • 6. Data Quality
    • 6.1 Nexgen will review, on a regular and ongoing basis, its collection and storage practices to ascertain how improvements to accuracy can be achieved.
    • 6.2 Nexgen will also take reasonable steps to make sure that the Personal Information collected, used or disclosed is accurate, complete and current.
  • 7. Data Security
    • 7.1 Nexgen will take reasonable steps to protect the Personal Information it holds from misuse and loss and from unauthorised access, modification or disclosure. It will generally do so by:
      • restricting or limiting the access to Personal Information to those of its employees, agents or contractors who have a ‘need to know’;
      • removing access from employees, agents or contractors who no longer work for or with Nexgen or no longer have a ‘need to know’;
      • reviewing and resetting passwords which provide access to Personal Information with reasonable frequency; and
      • implement enhanced security access features to prevent unauthorised access, use or disclosure.
    • 7.2 Nexgen will take reasonable steps to destroy or permanently de-identify Personal Information if it is no longer needed for any purpose for which the Personal Information may be used or disclosed.
  • 8. Openness
    • 8.1 The Nexgen website will contain a prominently displayed link to this Privacy Statement.
    • 8.2 Nexgen will refer any person to this Privacy Statement if that person requests information on Nexgen’s policy on the management of Personal Information.
    • 8.3 On request by a person, Nexgen will take reasonable steps to let the person know, in general terms, what sort of Personal Information is held and the reasons for which that Personal Information is generally collected. Nexgen will also provide information, in general terms, in respect of how Nexgen holds, uses and discloses that Personal Information.
  • 9. Access and Correction
    • 9.1 1 If Nexgen holds your Personal Information, Nexgen will provide you with access on request to that Personal Information, in particular, so that you can verify the Personal Information is accurate, complete and current. If the Personal Information is not accurate, complete or current, Nexgen will take reasonable steps to remedy the inaccurate, incomplete or outdated Personal Information.
    • 9.2 However, Nexgen will not provide you with access to the extent that:
      • providing access would pose a serious and imminent threat to the life or health of any person; or
      • providing access would have an unreasonable impact upon the privacy of any other person; or
      • the request for access is frivolous or vexatious; or
      • the Personal Information relates to existing or anticipated legal proceedings between Nexgen and yourself, and the Personal Information would not be accessible by the process of discovery in those proceedings; or
      • providing access would reveal Nexgen’s intentions in relation to negotiations with you in such a way as to prejudice those negotiations; or
      • providing access would be unlawful; or
      • denying access is required or authorised by or under law; or
      • providing access activity; or would be likely to prejudice an investigation of possible unlawful
      • providing access would be likely to prejudice:
        • the prevention, detection, investigation, prosecution or punishment of criminal offences, breaches of a law imposing a penalty or sanction or breaches of a prescribed law; or
        • the enforcement of laws relating to the confiscation of the proceeds of crime; or a prescribed law; or
        • the protection of the public revenue; or
        • the prevention, detection, investigation or remedying of seriously improper conduct or prescribed conduct; or
        • the preparation for, or conduct of, proceedings before any court or tribunal, or implementation of its orders; by or on behalf of an enforcement body; or
      • an enforcement body performing a lawful security function asks Nexgen not to provide access to the information on the basis that providing access would be likely to cause damage to the security of Australia.
    • 9.3 Additionally, if providing access would reveal evaluative information generated within Nexgen in connection with a commercially sensitive decision-making process, Nexgen may give you an explanation for the commercially sensitive decision rather than direct access to the information.
    • 9.4 Nexgen reserves the right to charge a fee for searching for and providing access to your Personal Information (except if any other law prohibits Nexgen from charging a fee). In any event,
  • 10. Anonymous Transactions
    • 10.1 Nexgen will allow its customers to transact with it anonymously wherever that is reasonable and practicable.
  • 11. Transferring Personal Information Overseas11.1 Nexgen may transfer Personal Information outside of Australia where Nexgen considers that it is necessary or desirable to do so. However, Nexgen will not transfer your Personal Information outside of Australia unless any of the following circumstances exist:
    • Nexgen reasonably believes that the recipient of the Personal Information is subject to a law, binding scheme or contract which effectively upholds principles for fair handling of the information that are substantially similar to the National Privacy Principles contained in the Privacy Act 1988 (Cth); or
    • you consent to the transfer; or
    • the transfer is necessary for the performance of a contract between Nexgen and yourself, or for the implementation of pre-contractual measures taken in response to the your request; or
    • the transfer is necessary for the conclusion or performance of a contract concluded in your interest between the Nexgen and a third party; or
    • all of the following apply:
      • the transfer is for your benefit;
      • it is impracticable to obtain your consent to that transfer;
      • if it were practicable to obtain your consent, you would be likely to give it; or
    • Nexgen has taken reasonable steps to ensure that the information which it has transferred will not be held, used or disclosed by the recipient of the information inconsistently with the National Privacy Principles contained in the Privacy Act 1988 (Cth).