What phones do business owners actually use? The best business phones depend on the work

On this page

What phone do businessmen use?

Most business owners use either an iPhone or a Samsung Galaxy. Google Pixel and other Android phones can also be suitable, particularly where clean Android software, camera quality or value matters.

There is no single phone used by every business owner. A consultant who lives in Microsoft 365 may choose differently from a tradesperson working on building sites or a retail owner who mainly needs calls, payments and messaging.

Recent Australian phone guides still place iPhone and Samsung flagship models among the strongest all-round options, while noting that the right choice depends on the user’s priorities. TechRadar’s 2026 Australian phone guide takes this approach rather than naming one handset as best for everyone.

The practical answer is simple:

The phone should support the way you already work. Changing ecosystems just because a review calls one model “best” can create unnecessary training, setup and support work.

What is the best phone for office work?

The best phone for office work is usually a current iPhone, Samsung Galaxy or Google Pixel with a bright screen, reliable battery, regular security updates and enough storage for business apps.

Office work on a phone usually means email, calendars, video calls, two-factor authentication, documents, customer messages and business applications. You do not need the most powerful processor for these tasks.

Look for these practical features:

In Australia, do not overlook network compatibility. The 3G network was switched off during 2024, so a handset must support the required 4G calling capability. The Australian Communications and Media Authority’s 3G network guidance explains that affected devices may not be able to make or receive calls once the relevant network is unavailable.

For most office workers, a good mid-range phone is enough. Spend more only when you need a larger display, better camera, stronger battery life, more storage or specialist features.

What are the four types of phones businesses actually need?

The four useful types of business phones are executive phones, standard staff phones, rugged field phones and shared or dedicated business phones. These are roles, not strict handset categories.

Choosing by role stops you from buying the same expensive phone for everyone. It also makes replacement and support easier when your team grows.

A field worker may benefit more from a protective case and long battery life than from a premium camera. A business owner travelling between meetings may value a better screen, camera and video-call experience.

This is also why a phone recommendation should begin with the job, not the brand. Write down what each person actually does on the handset before choosing a model.

Is an iPhone or Samsung better for business?

Neither is automatically better for business. The better choice is the platform that matches your existing devices, applications, staff preferences and support arrangements.

Apple provides business security and device-management tools through Apple Business Manager and its enterprise security features. Android supports separation between work and personal data through Android Enterprise Work Profile, while Samsung offers additional business management through Samsung Knox.

These tools can matter more than a small difference in camera quality or processor speed. They help a business manage access, apps and data when a phone is lost, replaced or used by someone who leaves the company.

What matters more than the handset?

The phone system, number management, security settings and support process often matter more than the handset itself. A premium smartphone cannot fix missed calls, unclear responsibility or a business number that only rings on one person’s personal device.

Before choosing a phone, decide:

These questions belong to your wider business phone system, not just the handset. Keep the device decision focused, but do not treat the phone as the whole communications solution.

If you need desk phones as well as mobiles, compare the available VoIP phones for business before buying hardware. A phone that looks suitable on paper may not suit the system, account or call flow you eventually use.

How should a new business choose handsets?

Start with the work each person performs, then choose a small number of supported models. Standardising where possible makes setup, accessories, replacements and troubleshooting much easier.

Use this process:

NIST’s Guidelines for Managing the Security of Mobile Devices in the Enterprise recommends treating mobile devices as business systems that need security controls, management and protection. The Australian Cyber Security Centre’s enterprise mobility guidance also highlights encryption and secure mobile use.

For a small business, this does not need to become a major IT project. Use strong passcodes, biometric login, automatic updates, approved apps and a clear process for lost phones.

Do small businesses need separate work phones?

Not always. A separate work phone can make boundaries, ownership and business access clearer, but a managed personal phone may be suitable for a very small team.

The important issue is control. If business email, customer data or authentication apps are stored on a personal handset, decide what happens if the phone is lost, the employee leaves or the business needs to remove access.

A separate handset is often worthwhile when:

Avoid buying two phones by default. First decide whether the business needs a second physical handset or simply a better way to manage its business number across devices.

What should a business owner buy first?

Buy a reliable handset that suits the role, then make sure the number, apps and security are set up properly. Do not spend the whole budget on the device and leave the business calls unmanaged.

For many new owners, a current standard iPhone, Samsung Galaxy or well-supported Android model is a sensible starting point. A mid-range phone is often enough for calls, email, messaging, calendars and business apps.

Your first phone should be:

Sort your handsets and your system in one go with Nexgen. Start with the work your team needs to do, then choose phones that make those tasks reliable and easy.

What are the most common questions about business phones?

What is the best smartphone for business?

For most owners, the best smartphone for business is a current iPhone, Samsung Galaxy or Google Pixel that fits their existing software and device ecosystem. Reliability, security, battery life and support usually matter more than having the newest model.

Do businesses use iPhone or Android more?

Businesses use both iPhone and Android. The right choice depends on the systems your team already uses, how much device management you need and whether different staff roles require different price points.

Are expensive phones better for office work?

Expensive phones can offer better cameras, screens, storage and build quality, but they are not automatically better for email, calendars and calls. A well-supported mid-range handset may be the better choice for standard staff roles.

Should I buy a phone or set up a business phone system first?

Decide how your business number should work before buying several handsets. The right system can help calls reach the correct people and devices, while the handset simply gives each person a reliable way to answer.