• Testimonial

RE: Gareth Symon and Nexgen Australia

I have found Gareth to be a very straight forward and honest person. What he says he will do he does.
In our dealings with Nexgen the organisation they have been very good in making sure the changeover went very smoothly. The two guys that came to do the changeover worked in with us which made it much easier all round.
What was promised to us was delivered and the phone accounts hold this out.

Regards

John Bartlett
Executive Director

fresh hope

To Whom it May Concern,

We are writing to express how happy we are with the service and solution Nexgen have provided us. Nexgen have been a great partner for our business in helping us increase our customers ( we are no longer missing calls) providing us with the latest technology and helping us control our costs.

There was very little down time during the transition between carriers which was geat for my business.

The occasional problem has allways been delt with very quickly and very professionally.

 

All of the staff at Nexgen have been delightful to deal with at every level of the business.

I have no hesitation in recommending Nexgen to any business who wants a reliable and efficient telco partner to work with.

Thankyou Nexgen

Regards

 

Michael Azzi
Director
Ray White Merrylands

Ray White Merrylands

“We are writing to you to express and let you know how happy we are with the extensive work you have done for the whole Crinitis Company.

Nexgen have been great in completing all of the work efficiently and meeting the deadlines that we needed work to be done by. Whenever we have had problems or issues that have come up and needed to be dealt with ASAP, Nexgen have always gone out of their way to help us and find solutions that work for us.

All of the staff at Nexgen are wonderful and a pleasure to deal with. I would recommend Nexgen Australia to anyone as they above the call of duty to make their customers happy.”

The Crinitis Group

I can confidently say that I have found Nexgen to be absolutely reliable, efficient and quite forthcoming with any enquiries or issues. In my line of work, phone communication is absolutely essential, and with Nexgen I have never had to give a second thought to it as it was always dealt with professionally and in a helpful manner, leaving me free to do my job with one less thing to worry about. I will happily continue using Nexgen’s services and would recommend them to any workplace that is looking for a convenient, reliable service.

Djordje Kresovic

McGrath Real Estate

McGrath Real Estate

Having partnered with Nexgen since 2009 (and three brand new phone systems later), I have always found them to be very professional and proficient in what they do.

Starting with the sales, following through with their agreements, answering all my questions in a professional, courteous and knowledgeable way – through to installation, migration, lines upgrade, systems upgrade – all the way to post-install, server software install, link and testing; and wonderful after-sales and service support. Consistently amazing service from the technicians all the way up to customer service and customer relations.

Nexgen understands business and business needs; I never realised how many opportunities I was missing until we had a new phone system installed. With call reporting capabilities and software installed on our server – call reporting has been brought to a new level of excellence and due to this we have for the first time ever real data and KPI’s.

The line quality is amazing, and for the last three years we had 100 percent uptime – with an unparalleled level of customer support when I needed it. On the spot – problem was solved AND I was trained in how to do that myself in the future – should I even need a particular feature turned on or off system-wide. So – technical and customer support is top class. I wish all my providers offered the same level of excellence Nexgen does.

I would recommend Nexgen, without any reservation, to any business wanting to grow or even just improve the way they do things from a technological perspective. These guys know their stuff and are happy to share it with you in a win-win situation. I would be more than happy to personally share with any potential customer my personal experience with Nexgen. World leading telecommunication providers with a boutique business-type customer service. You can’t get any better than that, really.


Bogdan Bobocea,
D.C.H., Ph.D.(c),

CEO – The Tad James Company

The Tad James Company

PRIMO FINE FOODS
Primo Fine Foods PTY LTD distributes an expansive range of reputable catering brands to restaurants, hotels, cafes and takeaway businesses. Established in 1989, this Australian owned and family operated enterprise runs a fleet of trucks from its Gosford headquarters to service clients throughout NSW. Read the full case study on how Nexgen has helped streamline their business here
“We’re the leading food distribution business in NSW. To stay at the top we have to be sure we’re getting all calls and messages. We are now confident we’re not losing customers or opportunities.”
Buddy Mawad,
Managing Director,
Primo Fine Foods Pty Ltd

Primo Fine Foods

We are writing to express how happy we are with the service and solution Nexgen have provided us. Nexgen have been a great partner for our business in helping us increase our customers ( we are no longer missing calls) providing us with the latest technology and helping us control our costs.

There was very little down time during the transition between carrier which was great for my business.

The occasional problem has always been dealt with very quickly and very professionally

All of the staff at  Nexgen have been delightful to deal with at every level of the business.

I have no hesitation in recommending Nexgen to any business who wants a reliable and efficient telco partner to work with.

Thank you Nexgen

 

I George Saba Operations Manger of Safe Site Security would like to commend Marine Scott for her adequate service which was her prompt manner and professionalism in regards to her work. Marnie has a great personality and was a great person to deal with. I would not hesitate in referring any of our customers to Marnie. Marnie showed great commitment when selling us a phone system Marine always followed up and never left us with unanswered questions. I would have to say Marnie would be the most exceptional sales person I have in counted with.

George Saba

I’ve been well taken care of by Nexgen Australia. They have significantly reduced my overall costs for my business while upgrading my hardware and infrastructure to today’s technology. The sales, operations and technicians were all ready to help and maintain all my inquiries.

I would definitely recommend Nexgen Australia to anyone I know as the service was impeccable and quality of products is outstanding. Great company, top staff and good service.

Fresh Xpress

“I just wanted to let you know dealing with nexgen from start to almost finish (still have the internet to go) has been relatively smooth sailing, the exception being your entire team who have been exceptional and a pleasure to deal with!

Overall nexgen from Bernadette, Amanda, your visit through to implementation lead by Charlie and Joseph has been a pleasurable experience, one we would be more than happy to recommend (and brag on fb about!).
Thank-you, please let them know how impressed we are (except for the copier boxes lol)”

In Skin Cosmetics

We used Nexgen Australia to upgrade our telephone system as we were having major issues with our VOIP system which was letting our communication needs down. Nexgen Australia spent time with us upfront to figure out our needs to get a better solution of what we wanted for the outcome.

The installation was carried out quickly and to a very high standard, your teams of technicians were very tidy and professional. They were very accomodating when I wanted a couple of alterations made to the programming; nothing was a problem for them to change.

Having seen the high quality service your company provided, I had no hesitation in asking Nexgen to take care of organising a relocation and additional hardware to be installed.

Nexgen Australia’s service is unmatched and I would highly recommend them to anyone as we have nothing but admiration and appreciation for the work and service your company has carried out.

Trango Aluminium

“Just a note to tell you what fantastic service I received from Louie of your organisation this morning and our appreciation of the help you provide to us, your customers.

One of our mobile phones had stopped being able to send SMS a few days ago.  Louie established that the problem was in the phone rather than your service and rather than wash your hands of the difficulty, Louie helped me to fix the problem in the phone and restore the ability to send SMS.  He went well beyond the normal service and showed a real interest in the outcome when I tried his suggestions and stayed with the issue until it was resolved.

Well done and many THANKS!”

Piatti & Associates Pty Ltd

It is with pleasure I commend the services rendered towards my organisation by one of you staff – Joseph (Customer Service). His Professionalism with speedy response has highlighted the command of recognition towards him,

He is a great assest to your organisation and the team that he is involved with. May I wish him the very best as an ongoing employee of Nexgen.

Bee Aviation Products
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