Building up the business and providing the best customer service possible is the goal of any business owner. So when Buddy Mawad, the owner of Primo Fine Foods, a wholesale catering business based in Gosford and servicing customers throughout NSW, realised his phone system was not meeting the expectations and needs of his customers, he knew he needed to rectify the situation.

Buddy had discovered calls from both existing and potential customers were being missed due to an unreliable telecommunications system – potentially losing him business and clients.

Seeking a solution

Buddy contacted us for help. Nexgen is a leading telecommunications provider, offering a range of telecommunications solutions tailored to the needs and budget constraints of small to medium-size businesses.

Our staff identified issues with the existing copper telecommunications network which was already in place at Primo Fine Foods, and recommended Buddy move his business’s telecommunications system to the digital network, using a NEC Univerge SV 8100 communication server.

The result

Following a prompt and professional installation of the NEC Univerge SV 8100 communication server and six new handsets, lost or unanswered calls are now a thing of the past for Buddy and the team at Primo Fine Foods. Thanks to the cutting edge technology of the NEC VoIP server and handsets, all calls come through with caller ID and all voicemail contacts are captured in email format.

The move from the old overloaded copper analogue phone system to a digital system has provided a more reliable telecommunications system for Primo Fine Foods, and calls are now being answered and returned promptly. Most importantly, the customer is not aware of the change to a digital network; calls are still clear and unbroken.

The outcome for Primo

In a statement to NEC, Buddy said: “We are now confident we’re not losing customers or opportunities.” The new phone system allows Buddy and the team from Primo Fine Foods to continue to focus on their customers, and cement their place as a leading wholesale food distribution business in NSW.

Why choose Nexgen?

Nexgen is one of the leading telecommunications providers in Australia and has the team, experience and expertise to identify and assess the potential issues and challenges businesses face. Nexgen can provide a range of products and solutions which allow any sized business to meet and exceed their customers’ expectations.