VoIP phone systems are changing the way we make and receive calls, and this is being supported by the ongoing rollout of NBN. Read on to learn more about VoIP services via NBN and to discover how this will impact your business or residential property in 2021

What is a VoIP phone?

VoIP stands for voice over internet protocol, although sometimes this is shortened to simply IP, or internet protocol. This is a means of making phone calls over an internet connection rather than across a physical landline in the traditional way. The caller simply dials a number just as they would on any other type of connection. This then sends a request to the recipient via the VoIP provider, who then connects the call.

There are two commonly used protocols for connecting VoIP calls — the UNI-D and the UNI-V. The UNI-V protocol is only available if you have a fibre connection running right up to your business premises or home property, and it provides a more reliable connection.

What is NBN?

NBN stands for National Broadband Network, the ongoing government-backed initiative to bring high-speed, highly reliable broadband to homes and businesses right across Australia. The idea of this is to boost the economy and general quality of life for all Australians, regardless of where they are based.

This works well with VoIP phones, as it means that increasing numbers of Australians — and, eventually, all Australians — will be able to place telephone calls via this VoIP service.

How are calls charged for VoIP on the NBN?

You may be able to place VoIP phone calls via your broadband package. In this instance, a certain amount of free calls may be included for local landline and mobile numbers. While ostensibly free, this service will add to the cost of your broadband package, so you will end up paying more.

You may also be able to use a pay-as-you-go option, which may be more suitable if you do not plan to place a high volume of calls.

What are the differences between VoIP and a standard phone?

Using a VoIP phone on NBN will feel much like using a more traditional phone. After setup has been completed, you will use your phone in just the same way as you always have, dialling numbers and speaking with the call recipient. This is a positive aspect of VoIP phones, as it means businesses do not need to invest in re-training team members, and residential users can utilise the phone with confidence even if they are not very technologically savvy.

The main difference lies in the way that calls are connected — over an internet connection rather than a landline. This may improve the call quality and the connection’s reliability. If you have a VoIP-compatible handset, you may not even need to purchase a new handset device to connect to NBN.

One possible downside is that you may not be able to transfer other connections from your landline to the VoIP phone service or system. For example, if you have a security alarm connected to your landline, you may need to contact your Australian VoIP provider directly to enquire about how to transfer this.

What is the future of VoIP phone on NBN?

It looks like switching to VoIP will be compulsory for users who are connecting to the NBN because many traditional landline services are being phased out as NBN rollout nears 100%. Some users may be able to keep their original copper landlines, but most will have to make the switch with VoIP phones for nbn.

Learn more about the best business VoIP solutions

Nexgen provides leading business VoIP plans for organisations across Australia. Reach out to our team to learn more about the best VoIP providers, VoIP phones for nbn, phone systems and plans for small businesses, or to gain further insight into how this will work for your organisation.