Cisco is synonymous with business telephony hardware and software applications, manufacturing phone system products since the 80s. Today, the same still holds true.
As more businesses are switching to VoIP, Cisco is making a name for itself as a leader in the IP phones segment, helping businesses overcome their communication barriers.
A Cisco small business phone system is affordable, durable, scalable, and backed by some of the most useful features of any business phone solution available on the market.
Features and benefits of a Cisco phone system
Whether you’re a small business looking for a dynamic Voice over IP (VoIP) solution, a medium-sized company that wants to upgrade their phone system, or an enterprise that needs a diverse unified communications solution, Cisco phones have something for everyone.
Here are some reasons why Cisco phones may be right for you.
Flexible and scalable
Cisco offers a variety of different phone solutions that support small businesses all the way up to enterprises with thousands of users. As your needs change they can match your stage of growth and communication requirements. If your business is ready to move across to VoIP, Cisco has various options available.
Work and collaborate on the go
With Cisco’s dynamic phone system solutions, you communicate on any device, anywhere.
Today’s small business phones are not tied down to a desk and neither are your employees. They are out doing sales calls, working from home, or on the road. But they still need to stay in touch with the office and of course customers.
Whether a user is roaming or in a different WiFi network, advanced authentication protocols ensure you can log onto the network no matter what device you are using. This means you can carry on with your job without having to worry about any connectivity issues.
Users can also have all of their incoming business calls routed to their home office or mobile using a single phone number. This ensures you can quickly answer calls no matter where you are working.
Enhanced collaboration suites
A Cisco phone system allows you to collaborate in real-time all via a single easy-to-use interface. It’s more cost-effective and powerful than a traditional phone system. You can conduct business using a combination of voice, data, video, IM, and mobile applications.
Cisco specialises in Unified Communications (UC) solutions that virtually covers every mode of business communication.
Users can manage all of their communications via a single workstation. This includes all of the standard phone features such as voicemail and adding automated attendants to your voice system to assist callers.
Desktop software integration allows you to directly integrate your communications into the most popular desktop programs, including Microsoft Office.
Simplify interactions with customers
Your customers will benefit from your improved communications. If you add customer contact center technology to your small business phones, you can give customers multiple ways of reaching you. This includes via phone, email, fax or click-to-chat. With cisco phone systems, your customer support team can provide a faster, more seamless service.
At the centre of it all is Cisco’s Call Manager function, which provides simplified, IP-based voice solutions that you can broaden as required. This includes:
- Enhanced video capabilities that can be operated from your desktop or meeting room
- Click-to-begin features for IM, phone, and video
- Advanced VoIP technology that allows you direct incoming IP calls to preferred lines whether you are in the office or on the road
- You can create a personalised access list to determine which calls get routed to which numbers
The communication features offered by Cisco’s UC solutions are endless and you can add or remove features according to your business needs. You can let users manage messages from email, web browsers, IP phones, tablets, and more. It allows for voice commands, speech-to-text transcription, and video greetings.
On-premise or in the cloud
Cisco’s flexible business phone systems mean they can be hosted by your business on-premise, hosted by an external provider, or held in a public or private cloud. Cisco’s VoIP phone systems are designed to bring you the latest communications that are still compatible with your current network setup.
Cisco’s business phone systems technology allows you to harness the power of your business communications to easily manage how you communicate with customers and each other every day.