Why Thousands of Australian Businesses Are Upgrading Their Phone Systems - And a Surprising New Solution
EXCELLENT 1623 reviews on 
Nexgen Australia’s advanced phone systems offer state-of-the-art technology, ensuring crystal-clear call quality, enhanced connectivity, and a range of features designed to support business growth
Save Money
The Trap
Drastically discounted prices come with an unexpected cost. To maintain profit, providers need to similarly ‘discount’ the infrastructure used and service resources that are allocated. Service quality degradation is generally the customers’ first clue that they are getting what they paid for.
How much time can your business afford to spend on dealing with unresponsive support? Unreliable and interrupted communication is disruptive enough without the time lost by staff that experience long wait times and unnecessary repeat transactions to try get issues resolved.
Also look out for a local support team that prioritises customer outcomes rather than their own lowest cost.
The Nexgen Difference
Service is top of mind at Nexgen which is demonstrated through our over 1.500 5 star Google reviews. We regularly engage with our customers and pivot the business to support the top priority attributed to Customer Satisfaction (CSAT) scores that we regularly collate from our customers.
We understand, however, that customers expect high levels of service at a minimal cost. As a result, we apply stringent LEAN principles to maximise the efficiency of our service department to keep costs low without compromising on customer satisfaction.
We leverage our partner and relationship network to add value and savings to our customers. Our deep relationship with Cisco means that we can deliver best-in-breed solutions in sufficient volume to keep costs as low as possible. We are always on the lookout for opportunities to deliver value to customers with the $20,000.00 dollar government rebate currently available being one example of how you can get the best for less.
Best of Breed Technology
The Trap
Many solutions claim to have the same experience, but the foundational platform matters. A disappointing user experience is inevitable when the provider hasn’t invested in a market-leading foundational platform.
Not all connectivity is equivalent. Most trap customers with a hybrid range of low cost, low redundancy and high latency networks delivering sub-par user experience.
While all apps claim to perform similar functions, not all have been properly built with reliable UI in mind and full interoperability across devices and platforms. These apps probably worked ok in the sales demo, but failed to perform under real-world conditions.
The Nexgen Difference
Nexgen partners with worldwide technology leader Cisco, to provide future proof collaboration that is built on the world’s leading networking infrastructure.
We also use leading encryption technology to ensure your data and privacy is secure at every point even when traversing public access points.
The Cisco Webex app is a mature tool that is a benchmark in reliability and usability. Install on any device and collaborate seamlessly whether in the office, at home or on the go. Stay future-proof knowing that the technology is constantly being improved at no additional cost.
Service and Support
The Trap
Overpromising salespeople: Your last salesperson was probably incentivised on deal revenue or GP. Whether overstating the actual support or cutting the sales price to make genuine support non-viable, in either case the salesperson’s gain turns out to be the customer’s loss.
You only find out how bad the support is after you have signed-up. Most providers prioritise new business overpaying customers resulting in support departments that are un-trained, under staffed, overworked and without the tools needed to be effective.
Unskilled outsourced support departments are commonplace and are usually glorified call-loggers with limited ability to resolve issues.
The Nexgen Difference
Our sales staff incentives are tied to the customers CSAT metrics. To make sure our sales staff are only signing deals that lead to satisfied customers, incentive payments are only accessed after triggering designated customer CSAT thresholds.
Our support centre and staff are the heart of our organisation. 24/7 doesn’t begin to describe their dedication to improving the customer experience. Local, highly trained staff are fully resourced to deal with issues promptly with calls typically answered within 20 seconds**.
Every interaction with our team is designed not only to solve your immediate issue, but also to help educate our customers on ways of leveraging the technology in the most optimum way to drive more value from your investment.
