• BLOG

Why Customers Hate Your Call Centre (And What You Can Do about it)

29 Jun 2015 | Comments Off on Why Customers Hate Your Call Centre (And What You Can Do about it)

Customer satisfaction is the focus of every call centre. To achieve this, business owners hire and train talented employees, and invest heavily on high-end business phone solutions. But let’s face it, one hundred per cent customer satisfaction can be difficult, if not impossible, to attain. The…   Read More

The Three P’s to Call Centre Success

26 Jun 2015 | Comments Off on The Three P’s to Call Centre Success

Running a call centre is no walk in the park. It’s not as simple as answering or making phone calls or operating a phone system, as there’s a lot that goes into the process. Hence, as a manager or owner, it’s important that you have the right strategies in place to ensure you run your call…   Read More

Never Miss a Call Again: 5 VOIP Features that Help You Catch those Calls

24 Jun 2015 | Comments Off on Never Miss a Call Again: 5 VOIP Features that Help You Catch those Calls

Another call-congested day at the office, another handful of calls missed. Those calls could have been from existing clients who are now irate, or from potential clients who are now choosing another company for taking their call. For many businesses, missed calls mean missed opportunities. This i…   Read More

Federal Budget 2015 Brings Big Boons to Small Businesses, but They Must Act NOW

22 Jun 2015 | Comments Off on Federal Budget 2015 Brings Big Boons to Small Businesses, but They Must Act NOW

If you’re planning to put up a small business or want to purchase additional assets for an existing one, now is the perfect time. With this year’s federal budget, small businesses are going to get plenty of benefits from investing in additional assets, and even by simply being small. Accordin…   Read More

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